Senior Customer Experience Designer

7 days ago


Seattle, Washington, United States Amazon Full time

About Amazon Pharmacy

At Amazon, we believe that innovation is at the heart of everything we do. We strive to remove barriers and make it easier for customers to get the medications they need, when they need them. Our goal is to provide a convenient, transparent, and safe experience for our customers.

Our team in Pharmacy Services is dedicated to designing and building the internal systems that enable us to meet our customers' needs. We are seeking a Senior UX Designer who will play a key role in shaping the future of technology at Amazon Pharmacy.

Key Responsibilities

  • Develop customer-centric experiences that combine healthcare, design, business, and technology.
  • Drive customer empathy through research initiatives and collaboration with clinical customers.
  • Use diverse inputs – customer feedback, metrics, research findings – to identify and define new concepts and solutions to customer problems.
  • Communicate and specify design concepts, solutions, and needs to senior executives.
  • Contribute to UX design best practices while advocating for design thinking throughout the organization.

Requirements

  • 7+ years of experience as a user experience designer, interaction designer, product design, or similar UX-related role.
  • A strong portfolio of innovative design work demonstrating industry-leading design and business success.
  • Experience designing services and delivering UX solutions for projects of large scope and complexity.
  • Familiarity with Adobe Creative Suite, Sketch, Figma, and various project management tools.
  • Excellent verbal and written communication skills.

Benefits

  • Total compensation package including equity, sign-on payments, and other forms of compensation.
  • Access to Amazon Pharmacy leadership who are invested in providing great experiences for our customers.
  • Opportunity to work on complex and highly regulated projects in consumer healthcare experiences.

Salary: $127,100/year - $211,600/year based on location and job-related knowledge, skills, and experience.



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