Guest Services Coordinator

2 weeks ago


Auburn, Alabama, United States Rane Culinary Science Center Full time
Position Overview

As a Guest Services Coordinator, you will play a vital role in ensuring a memorable experience for our guests at the Rane Culinary Science Center. Your primary responsibilities will include:

  • Engaging with Guests: Utilize friendly and professional communication when interacting with guests.
  • Valet Assistance: Provide assistance with valet parking services for guests' vehicles.
  • Vehicle Management: Safely park guest vehicles, ensuring compliance with the Motor Vehicle Report requirements.
  • Welcoming Atmosphere: Open doors for guests, creating a warm and inviting environment.
  • Knowledge of Amenities: Be well-informed about the various amenities and points of interest within the center.
  • Luggage and Deliveries: Ensure the timely delivery of guest luggage, mail, and special items to designated areas.
  • Maintenance of Public Areas: Keep public spaces and the bell closet clean and organized.
  • Complaint Resolution: Follow up on guest complaints to ensure all issues are addressed effectively.
  • Special Arrangements: Coordinate special requests for guests, including bike rentals, transportation, and tours.
  • Effective Use of Equipment: Utilize bell carts with care and efficiency.
  • Guest Direction: Direct guests to various facilities such as the library, gym, and spa.
  • Transportation Coordination: Arrange taxis or shuttles for guests as needed.
  • Luggage Assistance: Help guests with their luggage, ensuring a smooth experience.
  • VIP Notifications: Inform the Front Desk and Guest Services of any VIP arrivals.
  • Guest Interaction: Engage in conversations with guests to enhance their experience.
  • Staff Meetings: Attend all required staff meetings and training sessions.
  • Task Completion: Complete all tasks assigned by management.
  • Navigation Assistance: Aid guests in finding their way around the center.
  • Policy Adherence: Follow all company policies and procedures, maintaining a professional appearance and confidentiality.
  • Safety Compliance: Adhere to safety and security protocols, reporting any incidents or unsafe conditions.

Key Responsibilities:

  • Respond to inquiries regarding center policies and services, while resolving any guest complaints.


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