Guest Room Specialist
1 week ago
Company Overview
Courtyard by Marriott is a prominent player in the hospitality sector, dedicated to providing exceptional service and creating memorable experiences for our guests. Our commitment to excellence has established us as a trusted name in the industry, and we are proud to maintain high standards in all aspects of our operations.
Position: Room Attendant
Job Summary
Are you enthusiastic about delivering outstanding service and ensuring guest satisfaction? As a Room Attendant, you will play a crucial role in maintaining the cleanliness and comfort of our guest accommodations. Your attention to detail and friendly demeanor will contribute to a welcoming atmosphere for all visitors. This position requires a proactive approach to meet and exceed guest expectations while adhering to the guidelines set by the Executive Housekeeper.
Key Responsibilities
- Provide consistently friendly, professional, and attentive service to guests; anticipate their needs and address inquiries regarding their stay; respond promptly to requests and resolve any issues to ensure guest satisfaction.
- Complete all required training and adhere to brand standards, including health and safety protocols; be knowledgeable about emergency procedures.
- Prepare guest rooms for cleaning according to hotel standards, which includes making beds, dusting surfaces, vacuuming, cleaning bathrooms, and restocking amenities.
- Understand and follow the lost and found policy, promptly reporting any items left behind in guest rooms to the Executive Housekeeper.
- Perform additional tasks as needed to enhance guest satisfaction and maintain hotel standards.
- High school diploma or equivalent, with a minimum of six months of relevant experience in hospitality or cleaning services preferred.
- Strong customer service skills and a friendly attitude.
- Previous experience in the hospitality industry is advantageous.
- Experience as a housekeeper or in janitorial services is preferred.
- Ability to follow instructions and work efficiently in a fast-paced environment.
- Flexibility to work varied schedules as needed.
- Good communication skills, both written and verbal.
- Physical capability to stand, walk, bend, and lift up to 40 lbs.
- Dependability and adherence to grooming standards.
- Ability to maintain composure and focus under pressure.
- Proactive approach to anticipating guest needs and providing exceptional service.
- Commitment to representing the hotel positively and embracing diversity.
At Courtyard by Marriott, we value our employees and strive to offer a comprehensive benefits package that supports work-life balance. We provide opportunities for career advancement, health benefits for you and your family, vacation time, and additional perks associated with being part of our team.
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