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Guest Services Supervisor

2 months ago

Auburn, Alabama, United States The Hotel at Auburn University Full time
Job Overview

The Guest Services Supervisor plays a crucial role in overseeing the daily activities of the Front Desk during the assigned shift. This position is integral in mentoring new team members as directed by the Front Desk Manager. The core values of this role are efficiency, excellence, and outstanding service.

Essential Skills and Qualifications

Proficiency in standard office tools, including telephone systems, fax machines, computers, and hotel management software.

  • Exceptional verbal and written communication skills are essential.
  • Strong organizational and time management abilities.
  • Excellent interpersonal skills are required.
  • Outstanding listening skills.
  • Quick learner with adaptability and flexibility.
  • Capacity to manage multiple tasks simultaneously.
  • Ability to maintain composure and professionalism in high-pressure situations.
  • Positive attitude and conflict resolution skills.
  • Self-sufficient and capable of making sound decisions.
  • Proficient in English to effectively understand and respond to guest needs.
  • A minimum of two years of experience in hotel front desk operations or related fields is required.
  • Strong detail orientation and proficiency in computer usage.

Competencies and Knowledge

  • Excellent command of communication, grammar, and spelling.
  • Results-driven with a proactive approach.
  • Ability to meet deadlines for assigned tasks.
  • Strong skills in customer development and relationship management.
  • Exceptional organizational skills, with the ability to thrive in a demanding environment.
  • Understanding of operational processes and potential improvements.
  • Effective problem-solving capabilities.
  • Professional communication skills, including verbal, listening, and writing.
  • Strong relationship management with both internal and external stakeholders.
  • Willingness to provide collaborative support for the benefit of the department.
  • Strong organizational abilities, with a grasp of multi-disciplinary functions.
  • Capability to integrate and streamline office operations.
  • Outstanding customer service skills.
  • Excellent written and verbal communication abilities.
  • Ability to engage effectively with senior management, colleagues, and external partners.
  • Computer literacy is essential, along with a professional demeanor in interactions.

Educational Requirements

  • A High School Diploma or equivalent is mandatory.
  • A degree in Hospitality Management is advantageous.