Guest Room Specialist
1 week ago
Company Overview
Courtyard by Marriott is a leading name in the hospitality sector, known for our commitment to excellence and guest satisfaction. We pride ourselves on creating memorable experiences for our guests while maintaining high standards in service and cleanliness.
Position: Room Attendant
Job Summary
Are you passionate about providing exceptional service and ensuring a pristine environment for guests? As a Room Attendant, you will play a vital role in delivering outstanding guest experiences by maintaining the cleanliness and orderliness of guest rooms. Your friendly demeanor and attention to detail will help create a welcoming atmosphere for all visitors.
Key Responsibilities
- Deliver professional, courteous, and attentive service to guests, anticipating their needs and addressing inquiries effectively.
- Complete all necessary training as directed, including health and safety protocols, and adhere to brand standards.
- Prepare guest rooms for cleaning, which includes making beds, dusting surfaces, vacuuming, and sanitizing bathrooms.
- Familiarize yourself with the hotel's lost and found policy, ensuring that any items left behind are reported promptly.
- Perform additional tasks as required to ensure guest satisfaction and uphold the hotel's reputation.
- High school diploma or equivalent, with at least six months of relevant experience in hospitality or cleaning services preferred.
- Strong customer service skills and a positive attitude.
- Prior experience in the hospitality industry is preferred.
- Experience as a room attendant or in janitorial services is a plus.
- Ability to follow instructions and work efficiently in a fast-paced environment.
- Flexibility to work varied schedules as needed.
- Strong communication skills, both written and verbal.
- Physical capability to stand, walk, bend, and lift up to 40 lbs.
- Dependability and adherence to grooming standards.
- Ability to maintain composure and focus under pressure.
- Proactive approach to anticipating guest needs and providing exceptional service.
- Commitment to promoting a positive image of the hotel and respecting diverse environments.
At Courtyard by Marriott, we value our employees and strive to provide a supportive work environment. We offer competitive benefits, including health packages, vacation time, and opportunities for career advancement. We are an Equal Opportunity Employer, welcoming applicants from all backgrounds.
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