Guest Experience Coordinator

1 week ago


Auburn, Alabama, United States The Depot Full time
Job Overview

The Depot is dedicated to delivering excellence in every aspect of our operations, with a strong emphasis on genuine hospitality for both our guests and team members. Our values of excellence, growth, hospitality, and teamwork are the foundation of our restaurant group. We seek individuals who embody integrity, authenticity, and a positive work ethic, understanding the significance of putting forth their best effort every day.

At The Depot, we pride ourselves on offering sustainably sourced and fresh seafood, premium proteins, and locally sourced produce, all featured on our dynamic and globally inspired menu. Our exceptional cuisine is complemented by a diverse selection of spirits, a curated wine list, rotating beer options, and an innovative craft cocktail program.

We are in search of a customer-oriented Host who will be responsible for welcoming guests, seating them appropriately, and ensuring they have an outstanding dining experience. You should be a natural at connecting with people, quickly establishing rapport with guests and fostering a warm environment. With strong attention to detail and the ability to juggle multiple tasks, you will utilize your excellent organizational and communication skills to deliver your best for yourself, your colleagues, and our guests.

Key Responsibilities:
  • Welcome guests and guide them to their tables or waiting areas
  • Present menus to guests
  • Assign tables based on guests' needs and server rotation
  • Inform guests about current promotions and their assigned servers for a seamless transition to service
  • Manage guest flow in dining and bar areas, providing accurate wait times when necessary
  • Handle cash register operations for food and beverage payments
  • Answer phone inquiries
  • Process to-go orders as needed
  • Maintain a clean and organized host stand for guests
Qualifications:
  • Prior experience in restaurant hosting or serving is preferred
  • Friendly demeanor with a focus on customer service
  • Ability to deliver clear greetings and farewells to guests, as well as respond to requests for assistance
  • Effective communication skills to relay guest needs to Servers, Bussers, and Managers
  • Proficient telephone communication abilities
  • Capability to carry trays or supplies (up to a specified weight)
  • Availability for both daytime and evening shifts is required


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