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Guest Services Supervisor

2 months ago

Auburn, Alabama, United States The Hotel at Auburn University Full time
Job Overview

The Guest Services Supervisor oversees the daily activities of the Front Desk during their assigned shift. This role also includes mentoring and training new personnel as directed by the Front Desk Manager. The key focus of this position is to deliver exceptional service with efficiency and precision.

Essential Skills and Qualifications

  • Proficient in standard office technology, including telephones, fax machines, computers, and hotel management systems.
  • Outstanding verbal and written communication abilities.
  • Strong organizational and time management skills.
  • Excellent interpersonal skills.
  • Active listening skills.
  • Quick learner with adaptability and flexibility.
  • Ability to manage multiple tasks simultaneously.
  • Maintain composure and professionalism in high-pressure situations.
  • Positive attitude and conflict resolution capabilities.
  • Self-sufficient with decision-making and sound judgment.
  • Proficient in English to effectively understand and respond to guest needs.
  • Minimum of two years of experience in hotel front desk or a related field.
  • Detail-oriented with strong computer skills.

Competencies and Knowledge

  • Exceptional communication skills with a strong grasp of grammar and spelling.
  • Results-driven and self-motivated.
  • Ability to meet deadlines for assigned tasks.
  • Strong customer relationship management skills.
  • Ability to multitask in a dynamic and challenging environment.
  • Knowledge of operational processes and improvement opportunities.
  • Proficient problem-solving abilities.
  • Professional communication skills across various mediums.
  • Ability to maintain relationships with staff, customers, vendors, and business partners.
  • Willingness to provide support and service collaboratively for departmental success.
  • Strong organizational skills with an understanding of interdisciplinary programs.
  • Capability to integrate and streamline office functions.
  • Exceptional customer service skills.
  • Ability to work effectively with all levels of staff and management.
  • Computer literacy and professionalism in interactions.

Educational Requirements

  • High School Diploma or equivalent is required.
  • A degree in Hospitality Management is advantageous.