Guest Room Specialist

2 weeks ago


Auburn, Alabama, United States Courtyard by Marriott Full time

About Us

Courtyard by Marriott is a prominent name in the hospitality sector, recognized for its commitment to providing exceptional service and comfort to our guests. We take pride in our reputation for excellence and strive to create memorable experiences for everyone who walks through our doors.

POSITION: Housekeeper/Room Attendant

JOB SUMMARY

Are you a warm and welcoming individual who enjoys providing outstanding service to guests? Do you thrive in a dynamic environment where your efforts contribute to creating unforgettable guest experiences? As a Housekeeper/Room Attendant, you will be responsible for maintaining the cleanliness and orderliness of guest rooms, ensuring that every visitor feels valued and comfortable during their stay. Your role is crucial in promoting a positive image of our hotel and assisting guests with a friendly demeanor.

KEY RESPONSIBILITIES

  • Deliver consistently professional, friendly, and attentive service to guests; anticipate their needs and address inquiries related to their stay; respond promptly to requests and resolve any complaints to ensure guest satisfaction.
  • Complete all necessary brand-specific training as directed by the Executive Housekeeper; adhere to health and safety protocols and property-specific standards.
  • Prepare guest rooms for cleaning according to hotel standards, which includes making beds, dusting surfaces, vacuuming floors, cleaning windows and mirrors, sanitizing bathrooms, and replenishing amenities.
  • Familiarize yourself with the hotel’s lost and found policy; promptly report any items left behind in guest rooms to the Executive Housekeeper.
  • Perform additional tasks as required to exceed guest expectations.
PROFESSIONAL EXPERIENCE
  • High school diploma or equivalent and a minimum of six months of relevant experience in hospitality or cleaning services.
  • Strong customer service skills.
INDUSTRY EXPERIENCE
  • Previous experience in the hospitality field is preferred.
  • Experience as a housekeeper or in janitorial services is advantageous.
REQUIRED SKILLS
  • Ability to follow instructions and work efficiently in a fast-paced environment.
  • Flexibility to work varied schedules.
  • Strong written and verbal communication skills.
  • Physical ability to stand, walk, bend, and lift up to 40 lbs.
  • Dependability and adherence to grooming standards.
ESSENTIAL SKILLS
  • Ability to maintain composure and professionalism under pressure.
  • Proactive approach to anticipating guest needs and providing top-notch service.
  • Commitment to promoting a positive image of the hotel and embracing diversity.
BENEFITS

At Courtyard by Marriott, we value our employees and strive to provide a work-life balance that enhances their overall experience. We offer competitive health benefits, vacation time, retirement plans, and opportunities for career advancement.

Courtyard by Marriott is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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