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Guest Services Supervisor

2 months ago

Auburn, Alabama, United States The Hound Full time
Job Overview

The Hound is dedicated to delivering exceptional service and creating memorable dining experiences. The Front of House Management team plays a crucial role in ensuring that our guests receive the highest standard of hospitality, leaving them fully satisfied with both the service and the quality of food and beverages provided.

The Front of House Manager is responsible for the seamless operation of the restaurant, overseeing daily activities while upholding company standards and protocols. This role requires a proactive approach to motivate and guide the staff, ensuring they are well-equipped to provide outstanding customer service.

Key Responsibilities
  • Manage daily restaurant operations, from opening to closing.
  • Guarantee the consistent delivery of exceptional food and beverage service.
  • Oversee cash handling and control minor expenses.
  • Develop weekly staff schedules.
  • Foster strong relationships between Front of House and Back of House teams.
  • Anticipate and address customer needs and concerns.
  • Supervise Front of House staff duties and responsibilities.
  • Recruit, onboard, train, and mentor Front of House employees.
  • Contribute to the growth of The Hound through innovative ideas and efficient operational procedures.
  • Manage inventory and minimize waste across all departments.
  • Encourage a positive and collaborative work environment.
Qualifications
  • 1-4 years of management experience in a restaurant setting.
  • Demonstrated leadership abilities, supported by references.
  • Strong background in customer service.
  • Excellent leadership, motivational, and interpersonal skills.
  • Solid financial management capabilities.
  • Proficient in computer applications, including Google and Microsoft Office.
Compensation & Benefits
  • Salary range: $38,000 - $46,000 based on experience.
  • Health and dental insurance.
  • Cell phone stipend.
  • Parking access.
  • Two weeks of paid vacation after eligibility period.

This position welcomes applicants of all ages, including older job seekers.

Job Type

Full-time

Benefits
  • Dental insurance
  • Employee discounts
  • Flexible scheduling
  • Health insurance
  • Paid time off
  • Vision insurance
Work Environment

Casual dining restaurant.

Schedule
  • 10-hour shifts
  • 8-hour shifts
  • Day shifts
  • Evening shifts
  • Weekend availability
Location

In-person work required.