Guest Room Specialist
1 week ago
About Us
Courtyard by Marriott is a leading hotel management company dedicated to providing exceptional hospitality experiences. We pride ourselves on our commitment to excellence and our focus on guest satisfaction. When you become part of the Courtyard by Marriott family, you contribute to a legacy of quality service and hospitality.
POSITION: Room Attendant
JOB SUMMARY
Are you passionate about delivering outstanding service and creating memorable experiences for guests? As a Room Attendant, you will play a crucial role in maintaining the cleanliness and presentation of our guest rooms. This position requires a friendly demeanor, attention to detail, and the ability to work efficiently in a dynamic environment. You will be responsible for ensuring that every guest room meets our high standards of cleanliness and comfort.
KEY RESPONSIBILITIES
- Provide exceptional, friendly, and attentive service to all guests; anticipate their needs and respond promptly to inquiries.
- Complete all necessary training as directed by the Executive Housekeeper and adhere to brand standards and safety protocols.
- Prepare guest rooms for cleaning according to hotel standards, including making beds, dusting, vacuuming, and sanitizing bathrooms.
- Be knowledgeable about the hotel’s lost and found policy and ensure that any items left behind are reported promptly.
- Perform additional tasks as required to enhance guest satisfaction and maintain hotel standards.
- High school diploma or equivalent; prior experience in hospitality or cleaning services is preferred.
- Strong customer service skills and a positive attitude.
- Previous experience in the hospitality sector is advantageous.
- Experience as a room attendant or in janitorial services is preferred.
- Ability to follow instructions and work efficiently in a fast-paced environment.
- Flexibility to work varied schedules as needed.
- Good communication skills, both written and verbal.
- Physical ability to stand, walk, bend, and lift up to 40 lbs.
- Dependability and adherence to grooming standards.
- Ability to remain calm and composed under pressure while providing compassionate service.
- Proactive approach to anticipating guest needs and promoting a positive image of the hotel.
- Respect for diversity and ability to work in a multicultural environment.
At Courtyard by Marriott, we value our employees and strive to provide a supportive work environment. We offer competitive benefits, including health packages, vacation time, and opportunities for career advancement.
Courtyard by Marriott is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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