Customer Support Specialist

22 hours ago


Spokane, Washington, United States Mivation Full time
Customer Support Specialist

Imrezzio is seeking a highly skilled and customer-focused individual to join our support team as a Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:
  • Provide timely and effective support to customers through various channels, including phone, email, and ticketing systems.
  • Identify and resolve customer issues, providing solutions and workarounds as needed.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
  • Develop and maintain in-depth knowledge of our products and services, staying up-to-date on new features and releases.
  • Communicate effectively with customers, providing clear and concise information and updates on their issues.
Requirements:
  • 1-3 years of customer service experience, preferably in a technical support role.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Strong knowledge of Microsoft Office applications and ability to learn new software quickly.
  • Ability to work independently and as part of a team, with a focus on delivering exceptional customer service.
Preferred Qualifications:
  • Experience with Customer Relationship Management (CRM) applications.
  • Live Chat support experience.
  • Insurance marketing and sales background.

Imrezzio offers a dynamic and collaborative work environment, with opportunities for growth and development. If you are a customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.


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