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Customer Support Specialist
2 months ago
Position Type:
Full-time
Overview:
Canopy Credit Union is in search of a dedicated individual to become a part of our innovative community as a Contact Center Advocate. This role is designed to foster financial inclusion and enhance community well-being through exceptional service.
About Canopy Credit Union:
As a Community Development Financial Institution (CDFI), Canopy Credit Union is committed to supporting individuals with diverse financial backgrounds. We believe that a credit score does not define a person, and we are here to provide guidance towards financial wellness.
Recognized as one of the top credit unions to work for, our achievements stem from our unwavering commitment to our core values:
- Embracing Diversity: We celebrate unique journeys and welcome innovative ideas.
- Growth Mindset: We encourage exploration and learning from experiences.
- Curiosity: We ask how we can improve rather than if we can.
- Community Service: Our success is measured by the lives we positively impact.
- Fun Culture: We cultivate a playful and hardworking environment.
Benefits:
As a valued member of our community, you will enjoy numerous benefits, including:
- Comprehensive medical, dental, and vision insurance at no cost to you.
- 401k plan with a generous match.
- Opportunities for professional development through various training programs.
- Tuition reimbursement for further education.
- Flexible work arrangements.
- Engaging team activities and events.
Job Responsibilities:
As a Contact Center Advocate, your primary responsibilities will include:
- Identifying and promoting products and services that benefit our members.
- Performing various teller functions, including account management and transaction processing.
- Assisting members with online banking and bill payment services.
- Responding to incoming calls, assessing member needs, and providing direct assistance or connecting them to the appropriate resources.
- Managing loan payoff communications with dealerships and insurance companies.
- Supporting other departments and branches with member transactions and requests.
- Adhering to all relevant laws and regulations.
Canopy Credit Union is dedicated to fostering a diverse and inclusive workplace. We actively seek to recruit qualified candidates from various backgrounds and experiences. We recognize the importance of continuous improvement and are committed to engaging with our community to promote social justice and financial empowerment.
Qualifications:
Experience:
A minimum of six months in a financial institution or customer service environment is required.
Education:
A high school diploma or GED is mandatory.
