Community-Based Service Coordinator

1 week ago


Burlington, Vermont, United States Pathways Vermont Full time
Job Overview

Position: ACT Team Service Coordinator

Company: Pathways Vermont

About Us: Pathways Vermont is a progressive nonprofit organization dedicated to the mission of eradicating homelessness and providing innovative mental health solutions through continuous supportive social work.

Role Summary: The Service Coordinator plays a vital role within the interdisciplinary team, delivering adaptable, empathetic, and community-oriented services aimed at fostering stability, recovery, and reintegration for individuals facing mental health challenges, histories of homelessness, and potential substance use issues. Service Coordinators are essential members of Pathways' Assertive Community Treatment (ACT) team, collaborating with an interdisciplinary staff to manage a diverse caseload and liaising with community partners.

Key Responsibilities:

  • Build and maintain trusting relationships with clients, utilizing a client-centered, harm reduction, and strengths-based approach.
  • Facilitate client referrals to community organizations, ensuring access to necessary services and resources, including entitlements, benefits, advocacy, and addiction services.
  • Provide individualized support and counseling on life skills, housing issues, and health maintenance, assisting clients with medication management, budgeting, and financial planning.
  • Maintain accurate written and electronic records, compile reports, and complete required program documentation.
  • Participate in a 24/7 on-call service rotation with fellow team members.
  • Attend annual All Staff and Programmatic Retreats, which are considered part of employment expectations, unless otherwise excused by management.
  • Perform additional duties as assigned.

Qualifications:

  • Strong interpersonal skills with a solid foundation in supportive counseling and the ability to connect with marginalized populations.
  • Exceptional communication, writing, and computer proficiency.
  • Demonstrated independent problem-solving abilities and a proactive approach to challenging situations.
  • Experience in mental health or harm reduction settings, particularly in community services, is preferred.
  • A Bachelor's Degree is required; a Master's Degree is preferred.
  • A valid driver's license, reliable vehicle for work-related purposes, and current automobile insurance are mandatory.
  • A willingness to engage in self-reflection, learning, and the practice of new relational approaches.
  • Ability to tolerate risk and discomfort.

Compensation:

  • Hourly wage: $20-$21
  • Hiring bonus: $3000 available upon successful completion of the orientation period.

Benefits:

  • Comprehensive medical, dental, and vision insurance.
  • Long-term disability and life insurance.
  • Paid Time Off (accruing 210 hours annually to start).
  • Nine paid holidays each year.
  • Mileage reimbursement.
  • 403(b) retirement savings plan.
  • Employee assistance program.
  • Wellness reimbursement program.
  • Recognition rewards for longevity.
  • Access to various trainings facilitated by Pathways, including Intentional Peer Support.

Pathways Vermont is committed to fostering a diverse workplace that reflects the communities we serve, and we encourage applications from individuals with military experience, disabilities, and people of color.



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