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Patient Services Coordinator
2 months ago
The Patient Services Representative plays a vital role in the Community Health Centers of Burlington's mission to provide exceptional patient care. As the face of our organization, this individual is responsible for ensuring a seamless and efficient experience for patients.
Key Responsibilities:
- Registration and Scheduling: Accurately and expeditiously check patients in and out for appointments, schedule new appointments, and manage patient records.
- Customer Service: Provide excellent customer service, maintaining a professional and courteous demeanor in all interactions.
- Administrative Support: Assist with various administrative tasks, including data entry, phone calls, and correspondence.
- Communication: Clearly convey detailed information to patients, ensuring they understand their appointments, treatment plans, and other important details.
- Team Collaboration: Work collaboratively with healthcare professionals and support staff to ensure a cohesive and effective patient care experience.
Requirements:
- Education: High School Diploma or equivalent required.
- Experience: Some experience in a related field or medical office environment preferred.
- Skills: High-level customer service skills, including the ability to maintain an even tone in the face of conflict. Proficiency in Microsoft Office products, including Word, Excel, and Outlook, as well as electronic scheduling systems.