Residential Care Coordinator

1 week ago

Seattle, Washington, United States The Salvation Army Full time

Shelter Support Specialist

Location: Seattle, WA | Schedule: Tuesday-Saturday, 2:00pm-10:30pm

Status: Full-Time/Non-Exempt | Pay: Competitive

Join a dedicated team focused on providing compassion, dignity, and sustainable opportunities for individuals in need within the community.

The Salvation Army is a remarkable organization that operates in every major city across the United States and in over 120 countries worldwide. We are committed to being an effective network of local offices that offer essential resources, including food and shelter. As one of the leading social service organizations globally, we seek individuals who are innovative and driven to help us advance our mission.

The Salvation Army is looking for Shelter Support Specialists to deliver care and assistance to residents in need. This position plays a crucial role in supporting individuals facing immediate challenges and managing crisis and inquiry calls by providing vital information and referrals for food, shelter, and additional resources.

Duties & Responsibilities

  • Manage crisis and inquiry calls, delivering support, information, and referrals to social services.
  • Ensure a secure environment for residents by assisting and enforcing facility guidelines.
  • Conduct regular inspections to identify and rectify hazards, inappropriate conduct, or necessary repairs.
  • Respond to emergencies, taking decisive action within established policy frameworks.
  • Provide crisis intervention and implement security protocols, including alerting authorities when required.
  • Oversee client intake and departure processes in accordance with departmental policies.
  • Guide, support, and supervise clients throughout their stay.
  • Assist in the training of new staff and volunteers.
  • Collaborate with colleagues and represent programs to community organizations with respect.

Education & Experience

  • High School Diploma or GED required.
  • At least 6 months of experience in public contact or customer service.
  • Experience in social service shelters or residential settings is preferred.
  • Possession of a valid WA Driver's License is preferred.

The details in this job description reflect the general nature and level of work performed by an employee in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications for employees assigned to this position. Management reserves the right to modify, revise, or remove information in this description.

Benefits:

  • Generous benefits package for full-time positions, including paid holidays, vacation time, sick leave, and medical, vision, and dental insurance.
  • Health Insurance: Affordable bi-weekly premiums for employee-only coverage, with options for family coverage at an additional cost.
  • Life Insurance: Employer-paid life insurance policy, with options for supplemental life and disability plans.
  • Retirement Plans: Employer-funded pension plan with vesting options and a voluntary 403(b) plan.
  • Parental Leave: 40 hours of paid leave for qualifying events.
  • Sick Leave: 12 days of sick leave annually, accruing from day one.
  • Paid Vacation: Two weeks annually for non-exempt positions, with eligibility after six months of service.
  • Paid Holidays: 13 designated holidays plus one floating holiday each year.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. The Salvation Army is committed to providing reasonable accommodations for qualified job applicants and employees with disabilities to ensure equal access to all employment opportunities and benefits as required by the Americans with Disabilities Act.

The Salvation Army is an international movement, part of the universal Christian Church, motivated by the love of God to meet human needs in His name without discrimination.

COVID-19 Compliance: The Salvation Army will adhere to all governmental orders and contractual obligations related to COVID-19 safety measures, including any mandatory vaccination requirements.

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