Director, Membership Operations

7 days ago


Chicago, Illinois, United States CHIME College of Healthcare Information Management Executives Full time
Job Summary

The CHIME College of Healthcare Information Management Executives is seeking a highly skilled and experienced professional to serve as the Vice President of Membership. This key leadership role is responsible for providing strategic oversight and direction for CHIME's healthcare provider membership operations.

Key Responsibilities
  • Strategic Leadership: Provide oversight and direction for all healthcare provider membership programs and services, ensuring alignment with CHIME's overall strategy.
  • Membership Development: Develop and execute membership initiatives aligned with recruitment, retention, engagement, and satisfaction goals, driving growth and value for CHIME's healthcare provider members.
  • Operational Excellence: Monitor and analyze membership metrics, creating data-driven reports to inform the Leadership Team and drive performance. Implement policies and processes to ensure efficient, high-quality provider membership operations.
  • Stakeholder Engagement: Collaborate with industry experts, thought leaders, and internal stakeholders to produce high-quality membership programs and products that address key issues and trends in the digital health sector.
  • Leadership and Development: Provide leadership and direction to the membership team, setting clear objectives and ensuring alignment with the organization's priorities. Stay abreast of emerging association membership trends, technologies, and best practices to continuously innovate and improve the organization.
Requirements
  • Bachelor's degree required
  • Certified Association Executive certification a plus
  • Minimum of eight (8) years' experience in association membership activities
  • Passion for advancing CHIME's mission and supporting healthcare provider members
  • Proven experience in association membership, customer relations, and account management
  • Strong financial leadership skills
  • Strong written and verbal presentation skills
  • Analytical mindset with the ability to spot trends and envision future needs
  • Effective leader who thrives in a dynamic environment
  • Excellent project management and problem-solving abilities
  • Ability to work independently and maintain a positive attitude under pressure
  • Team player able to work effectively with diverse personalities with various levels of knowledge and skill
Working Conditions

This is a remote-based position, with some travel required.



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