Director of Operational Excellence

1 week ago


Chicago, Illinois, United States Elevance Health Full time
Job Description

Job Title: Director Business Improvement

Location: Remote and office (hybrid model)

About the Role:

We are seeking a highly experienced Director of Operational Excellence to lead large-scale business unit and enterprise-wide initiatives. As a Business Improvement Strategist, you will be responsible for deploying Lean and Six Sigma methodologies to optimize end-to-end operations, create efficiencies, enhance quality, and position the organization for profitable growth.

Key Responsibilities:

  1. Develop and Implement Operational Excellence Initiatives: Develop an initiative intake process for prioritizing and establishing value, ensuring key projects are aligned to top organization priorities, meet the needs of leadership, mitigate risk, and that business commitments are on time, within budget, and capture expected value performance results.
  2. Build a Rigorous Learning and Development Approach: Develop a comprehensive learning and development approach focused on desk-level procedures, operational changes, job aids, associate operational performance, and changes from process optimization.
  3. Lead Lean and Six Sigma Projects: Leverage the Lean and Six Sigma DMAIC approach and related methods for all phases of projects, with an emphasis on data collection/analytics, process analysis, implementation, and control reports on the status and health of the portfolio.
  4. Establish a Business Improvement Discipline: Develop and deploy a business improvement discipline and practice across the organization, adopting practices of Lean and Six Sigma and following the DMAIC approach across all phases.
  5. Communicate Progress and Results: Establish and oversee a comprehensive communication plan and inform key stakeholders about the progress of initiatives.
  6. Align Resources and Manage External Sourcing: Align internal resources to projects and manage external sourcing to obtain full competency to complete projects.
  7. Support Executive Decision-Making: Support department-level and enterprise executives in decision-making, setting strategic goals, and investment priorities that position the organization for digital and automation capabilities.
  8. Lead and Develop Direct Reports: Hire, train, coach, counsel, and evaluate the performance of direct reports.

Requirements:

Requires a BA/BS in the healthcare field and a minimum of 10 years of experience at a director or above level with significant large-scale business optimization experience up to $100M+ in valuation. Lean and Six Sigma Black Belt required or obtained within a reasonable timeframe.

Preferred Skills and Experiences:

Master's degree preferred. Strategic planning in operational settings, data analysis, and experience with Learning and Development and Process Engineering are strongly preferred.



  • Chicago, Illinois, United States NEW LIFE CENTERS OF CHICAGOLAND NFP Full time

    Position OverviewSummary of RoleThe Director of Program Operations is a full-time position, requiring a commitment of 40 hours per week (exempt, benefits available). This role reports directly to the Chief Program Officer and plays a crucial part in supporting a team of Directors responsible for executing daily programming across various locations. The...

  • Operations Director

    5 days ago


    Chicago, Illinois, United States NEW LIFE CENTERS OF CHICAGOLAND NFP Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Operations to join our team at New Life Centers of Chicagoland NFP. The successful candidate will be responsible for overseeing the daily operations of our organization, ensuring the smooth execution of our programs and services, and driving business growth and development.Key...


  • Chicago, Illinois, United States ShipBob Inc Full time

    About the RoleWe are seeking a highly experienced and skilled Regional Director, Fulfillment Operations to join our team at ShipBob Inc. As a key member of our operations leadership team, you will be responsible for leading the planning, cultivation, and empowerment of operations across our regional sites.This is a critical role that requires a strong...


  • Chicago, Illinois, United States Guidepost Montessori Full time

    About the RoleWe are seeking a highly skilled and experienced leader to join our team as the Head of School (Director) at Guidepost Montessori. As a key member of our leadership team, you will be responsible for providing strategic direction and oversight to our educational programs.Key ResponsibilitiesDevelop and Implement Educational Strategies: Develop...


  • Chicago, Illinois, United States McDonald's Global Technology Full time

    Job DescriptionCompany Description:McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies. Doubling Down on the 4Ds (Delivery, Digital, Drive...


  • Chicago, Illinois, United States University of Illinois Chicago Full time

    Director of Revenue Cycle OperationsDirector of Revenue Cycle OperationsHiring Department: UICOMP-AdminLocation: Peoria, IL USARequisition ID: Posting Close Date: 10/21/2024Position SummaryThe University of Illinois College of Medicine in Peoria, Illinois is currently searching for a Director of Revenue Cycle who will oversee initiatives within our Revenue...


  • Chicago, Illinois, United States Guidepost Montessori Full time

    Job SummaryWe are seeking a highly skilled and experienced leader to join our team as Director of Educational Excellence at Guidepost Montessori. As a key member of our leadership team, you will be responsible for providing strategic direction and oversight to our educational programs.Key ResponsibilitiesDevelop and Implement Educational Strategies: Create...

  • Operations Director

    22 hours ago


    Chicago, Illinois, United States Traffic Tech Full time

    Job Summary: We are seeking an experienced Operations Director to lead our Operations team at Traffic Tech. The ideal candidate will have a proven track record of managing teams and driving business growth.Key Responsibilities:Team Management: Oversee the Operations team and ensure they are working efficiently to meet business objectives.Performance...


  • Chicago, Illinois, United States Sedgwick Claims Management Services Full time

    About the RoleSedgwick Claims Management Services is seeking a highly skilled and experienced professional to fill the position of Vice President of Operations. As a key member of our leadership team, you will be responsible for overseeing the technical and operational functions of multiple offices, ensuring seamless day-to-day operations and driving...


  • Chicago, Illinois, United States Great Wolf Lodge Full time

    Job Summary:The Corporate Director of Engineering will oversee all engineering functions across Great Wolf's multi-property portfolio, ensuring the highest standards of maintenance, safety, guest & Pack Member satisfaction and overall efficiency. The individual in this role will guide engineering teams across Great Wolf's 22+ properties to proactively...


  • Chicago, Illinois, United States Compass Group USA Full time

    About the RoleWe are seeking a highly skilled and experienced Regional Director of Operations to join our team at Compass Group USA. As a key member of our leadership team, you will be responsible for overseeing the success of your region, driving growth and profitability, and delivering exceptional guest experiences.Key ResponsibilitiesLead a team of...


  • Chicago, Illinois, United States Guidepost Montessori Full time

    Job Opportunity: Director of Educational Excellence**About Guidepost Montessori**Guidepost Montessori is a leading educational institution dedicated to providing a high-quality educational experience for children. We are committed to fostering independence, developing competent and capable thinkers, and promoting widespread change in education.**Job...

  • Operations Director

    3 days ago


    Chicago, Illinois, United States Air General Full time

    Air General, a leading cargo handling company, is seeking a seasoned professional to lead our Chicago O'Hare International Airport (ORD) location. As an Operations Director, you will be responsible for overseeing all facets of cargo handling, ensuring seamless operations, and meeting customer service standards. Your expertise will be crucial in developing...


  • Chicago, Illinois, United States Casino Gaming Institute Inc Full time

    About Casino Gaming Institute Inc.Casino Gaming Institute Inc. is a leading entertainment company, providing immersive gaming experiences to millions of players worldwide. Our commitment to innovation and customer satisfaction has earned us a reputation as a premier gaming destination.We are seeking a highly skilled and experienced professional to join our...


  • Chicago, Illinois, United States Chick-fil-A Full time

    Job DescriptionAt Chick-fil-A, we are seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer satisfaction.Key Responsibilities:Business Growth: Develop and implement...

  • Operations Director

    3 days ago


    Chicago, Illinois, United States St. Stanislaus Kostka Full time

    Job Title: Operations DirectorSt. Stanislaus Kostka is seeking a highly skilled and experienced Operations Director to join our team. As a key member of our leadership team, the Operations Director will play a critical role in driving the financial performance of our organization.Key Responsibilities:Financial Management: Prepare, evaluate, and communicate...


  • Chicago, Illinois, United States MRINetwork Jobs Full time

    Job SummaryMRINetwork Jobs is seeking a seasoned Director of Operations to lead the production, technical support, and safety of a 24/5 operation. This organization prioritizes work-life balance for all employees and prides itself on delivering high-quality plastic parts to customers.Key Responsibilities:Provide strategic support to the production team,...

  • Lead EHS Advisor

    2 weeks ago


    Chicago, Illinois, United States Nhcchq Full time

    Lead EHS Advisor - Operational Excellence at NhcchqAbout the RoleAs a Lead EHS Advisor, you will report directly to the Director of EHS Operational Excellence. Your collaboration will span across all enterprise EHS team members, operational support departments, and leadership within the supply chain. Your primary focus will be to establish and execute a...


  • Chicago, Illinois, United States Elite Dental Partners Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Operations Director to join our team at Elite Dental Partners. As a key member of our Senior Leadership Team, you will be responsible for leading and mentoring our operations leaders, working closely with our Executive Leadership Team, and overseeing operations activities across the company...


  • Chicago, Illinois, United States The VET Recruiter Full time

    OverviewA non-profit veterinary organization dedicated to rescuing pets facing euthanasia is seeking a Veterinary Operations Director. This role is pivotal in managing the medical operations across various programs, ensuring that veterinary services are delivered seamlessly and effectively for all animals in our care.Reporting StructureThe successful...