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Membership Engagement Coordinator

2 months ago

Chicago, Illinois, United States THE DUSABLE MUSEUM OF AFRICAN AMERI Full time
Job Overview

The DuSable Black History Museum and Education Center stands as a pioneering institution dedicated to the preservation and celebration of African American history and culture. Our commitment is to gather, safeguard, and showcase artifacts that foster understanding and appreciation of the significant contributions and experiences of African Americans through diverse exhibits, programs, and activities.


POSITION SUMMARY:

The Membership Engagement Coordinator plays a vital role in supporting the operational and customer service functions of our esteemed cultural institution. This position demands exceptional leadership and the ability to manage membership processes effectively.


KEY RESPONSIBILITIES:
  • Facilitate the processing of membership applications and payments.
  • Review submissions for completeness and ensure appropriate membership classification.
  • Responsible for dispatching welcome communications, invoices, and receipts.
  • Develop and implement strategies for launching and sustaining membership and volunteer initiatives, including outreach for member and volunteer opportunities.
  • Collaborate with the Marketing team to design and execute membership campaigns, ensuring timely and creative delivery.
  • Oversee the maintenance of the membership database, including data entry, segmentation, and list management.
  • Create compelling membership benefits and opportunities that attract new members while retaining current ones.
  • Train and guide staff in effective membership promotion techniques and problem-solving strategies.
  • Generate marketing materials and communications for members and guests, and coordinate Museum representation at community events.
  • Maintain comprehensive knowledge of membership tiers and associated benefits, ensuring policies are up-to-date.
  • Stay informed about upcoming exhibitions, events, and educational programs to relay pertinent information to members.
  • Act as a liaison with the Women's Board, coordinating meetings and related programs.
  • Manage volunteer requirements and responsibilities linked to membership and annual contributions.
  • Provide insights on membership trends, sales, and projections to the Finance department.
  • Collaborate with Museum leadership and department heads to enhance service delivery to staff, members, and guests.
  • Work alongside team members to define and achieve overarching organizational goals.
  • Perform additional duties as assigned.

Qualifications & Skills Required:
  • Bachelor's degree from an accredited institution or equivalent combination of education and experience.
  • Previous experience in a museum or cultural organization is preferred.
  • Strong business acumen, including operational standards, budgeting, strategic planning, and personnel management.
  • Excellent writing and editing skills, with the ability to communicate effectively about art and culture.
  • Significant experience in a museum membership or volunteer management role is essential.
  • Exceptional organizational and time-management abilities.
  • Attention to detail and accuracy are crucial.
  • Ability to connect diverse Museum content and communicate effectively.
  • Strong interpersonal skills to engage positively with various stakeholders.
  • Capacity to work independently and collaboratively within a team environment.
  • Adaptability to new challenges and responsibilities.
  • A collaborative spirit that fosters teamwork across all staff levels.