Director of Operations and Strategy
7 days ago
**About the Role**
We are seeking a highly skilled and experienced Operations Director to join our team at Chick-fil-A Wrigleyville. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer satisfaction.
Key Responsibilities
- Operational Excellence: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer experience.
- Leadership Development: Foster a culture of leadership development, providing training and mentorship to team members to enhance their skills and abilities.
- Strategic Planning: Collaborate with the leadership team to develop and implement strategic plans to drive business growth and improve profitability.
- Customer Satisfaction: Ensure that customer satisfaction goals are met, and implement initiatives to improve customer experience.
- Team Management: Lead and manage a team of operations staff, providing guidance, support, and development opportunities.
Requirements
- Leadership Experience: Minimum 1-5 years of leadership experience in a fast-paced operations environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with team members, customers, and stakeholders.
- Team Player: Ability to work collaboratively as part of a team, with a strong focus on customer satisfaction and business growth.
- Adaptability: Ability to adapt to changing business needs, priorities, and deadlines.
Preferred Qualifications
- Education: Bachelor's degree in a related field, such as business administration, operations management, or a related field.
- Experience: 2-5 years of experience in operations management, leadership development, or a related field.
- Skills: Proficiency in Microsoft Office, with experience in budget management, operations planning, and customer satisfaction improvement.
Benefits
- Health Insurance: Comprehensive health insurance plan, including medical, dental, and vision coverage.
- 401(k) Plan: Employer-matched 401(k) plan, with a company match of [insert percentage].
- Cell Phone: Company-provided cell phone, with a monthly stipend for personal use.
- Gym Membership: Company-sponsored gym membership, with access to fitness classes and wellness programs.
- Transit Benefits: Pre-tax transit benefits, with a monthly stipend for public transportation costs.
- Vacation/PTO: Generous vacation and PTO policy, with a minimum of [insert number] days off per year.
- Leadership Development Stipend: Annual stipend for leadership development, with opportunities for training and education.
- Scholarship/Education Opportunities: Company-sponsored scholarship and education programs, with opportunities for professional development.
- Free Food: Complimentary meals and snacks, with access to company-sponsored events and activities.
- Company Growth/Advancement Opportunities: Opportunities for career growth and advancement, with a focus on promoting from within.
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