Director of Operations and Strategy

7 days ago


Chicago, Illinois, United States Chick-fil-A Full time
Job Description

**About the Role**

We are seeking a highly skilled and experienced Operations Director to join our team at Chick-fil-A Wrigleyville. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer satisfaction.

Key Responsibilities

  • Operational Excellence: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer experience.
  • Leadership Development: Foster a culture of leadership development, providing training and mentorship to team members to enhance their skills and abilities.
  • Strategic Planning: Collaborate with the leadership team to develop and implement strategic plans to drive business growth and improve profitability.
  • Customer Satisfaction: Ensure that customer satisfaction goals are met, and implement initiatives to improve customer experience.
  • Team Management: Lead and manage a team of operations staff, providing guidance, support, and development opportunities.

Requirements

  • Leadership Experience: Minimum 1-5 years of leadership experience in a fast-paced operations environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with team members, customers, and stakeholders.
  • Team Player: Ability to work collaboratively as part of a team, with a strong focus on customer satisfaction and business growth.
  • Adaptability: Ability to adapt to changing business needs, priorities, and deadlines.

Preferred Qualifications

  • Education: Bachelor's degree in a related field, such as business administration, operations management, or a related field.
  • Experience: 2-5 years of experience in operations management, leadership development, or a related field.
  • Skills: Proficiency in Microsoft Office, with experience in budget management, operations planning, and customer satisfaction improvement.

Benefits

  • Health Insurance: Comprehensive health insurance plan, including medical, dental, and vision coverage.
  • 401(k) Plan: Employer-matched 401(k) plan, with a company match of [insert percentage].
  • Cell Phone: Company-provided cell phone, with a monthly stipend for personal use.
  • Gym Membership: Company-sponsored gym membership, with access to fitness classes and wellness programs.
  • Transit Benefits: Pre-tax transit benefits, with a monthly stipend for public transportation costs.
  • Vacation/PTO: Generous vacation and PTO policy, with a minimum of [insert number] days off per year.
  • Leadership Development Stipend: Annual stipend for leadership development, with opportunities for training and education.
  • Scholarship/Education Opportunities: Company-sponsored scholarship and education programs, with opportunities for professional development.
  • Free Food: Complimentary meals and snacks, with access to company-sponsored events and activities.
  • Company Growth/Advancement Opportunities: Opportunities for career growth and advancement, with a focus on promoting from within.


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