Senior Client Relationship Manager

2 weeks ago

Chicago Illinois, United States Aon Corporation Full time

Position Overview:
Senior Client Relationship Manager


Aon Corporation is seeking a dynamic leader to oversee the daily management of client accounts, serving as the primary liaison for our valued clients.

Your role will involve guiding client service teams to recognize and fulfill client requirements, thereby enhancing and expanding a profitable portfolio of business.

Through strategic service, pricing, consultation, and reporting, you will illustrate the value Aon brings to its clients.

Aon is dedicated to facilitating better decision-making

At Aon, we empower decisions that enhance and safeguard the lives of individuals globally.


As a unified organization, we thrive on trust as one inclusive and diverse team, committed to supporting our colleagues and clients in achieving success.

Key Responsibilities:


- Cultivate and expand Aon's business by building relationships with top-level client decision-makers as well as daily client contacts.

- Spearhead the renewal process by assembling the right team to create and execute tailored renewal strategies.

- Collaborate with Brokers to develop and deliver effective renewal strategies.

- Foster essential relationships among clients, Aon, and insurers.

- Ensure the client service team comprehends client needs, service delivery methods, and the economic framework pertinent to the services provided.

- Lead the planning and execution of stewardship initiatives.


- Maintain overall account profitability through a value-oriented approach concerning the scope of services and costs associated with the Client Promise Plan.

- Coordinate Aon compensation for services, whether fee or commission-based, accordingly.

- Educate clients on risk management, risk transfer, market dynamics, and relevant trends, including appropriate benchmarking and GRIP data.

- Mobilize necessary Aon resources to assist clients in exceptional situations such as significant claims, etc.


- Engage with various teams across geographic, functional, and business unit boundaries to identify collaborative opportunities for business growth.

- Oversee input and follow-up on invoicing and receivables for assigned clients, ensuring timely collections.

Qualifications:


- A minimum of 10 years of relevant risk insurance experience combined with project and account management expertise on mid to large accounts.

- Strong sales acumen

- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook

- An active Property & Casualty license is required.

Education:
A Bachelor's degree is preferred or equivalent years of industry experience.

Compensation:
The salary range for this role is $225,000 – $290,000 annually.

This range is an estimate, and actual salaries will vary based on the applicant's education, experience, skills, and abilities, as well as internal equity and market alignment.

This salary may also be adjusted based on the applicant's geographic location.

This position is eligible for participation in one of Aon's annual incentive plans, with amounts varying based on the terms and conditions of the applicable plan.

Employee Support:


Aon provides a comprehensive benefits package for full-time and regular part-time employees, including but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental, and vision insurance.

This role does not accrue vacation.

Instead, it is eligible for paid time off at the discretion of the employee and management, in accordance with company policies and practices.

Additional benefits include various types of leaves of absence; paid sick leave as mandated by state and local laws, short-term disability, optional long-term disability, health savings accounts, health care and dependent care reimbursement accounts, employee and dependent life insurance, and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program offering free counseling sessions.

Eligibility for benefits is governed by the applicable plan documents and policies.

Moreover, we promote a diverse workforce.

Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can thrive at Aon.

Additionally, all employees enjoy two "Global Wellbeing Days" each year, encouraging you to take time for yourself.

We offer various working style solutions, recognizing that flexibility extends beyond just the workplace.

We call this Smart Working.

Our continuous learning culture inspires and equips you to learn, share, and grow, helping you reach your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all employees feel empowered to be their authentic selves. Aon is proud to be an equal opportunity employer.


Aon provides equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, domestic partner status, or other legally protected status.

Individuals with criminal histories are encouraged to apply.


We welcome applications from all and provide reasonable adjustments for individuals with disabilities to participate in the job application process, interview process, and to perform essential job functions once onboard.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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