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Lead Client Relationship Manager

2 months ago

Chicago Illinois, United States SRW Agency, a C.A. Fortune Company Full time
Position Overview:


We are seeking a Lead Client Relationship Manager who excels in communication and possesses exceptional problem-solving skills.


About the Role:


The Lead Client Relationship Manager has a unique ability to connect with individuals and cultivate robust relationships with clients, partners, and internal teams.

They immerse themselves in our clients' operations and effectively convey that understanding within the agency.

They serve as the central point of contact, ensuring the agency remains aligned in delivering strategic, integrated campaigns punctually and within budget.

The consistent efforts of the Lead Client Relationship Manager form the bedrock of our client acquisition and retention processes.


This role involves managing client relationships for designated accounts, collaborating closely with strategy, media, public relations, influencer marketing, and creative teams to implement marketing initiatives and special projects, while monitoring KPIs and client expectations to ensure accountability.

They foster an environment conducive to creativity and simplify complex information for clarity.

Above all, the Lead Client Relationship Manager is adept at executing tasks efficiently.

Key Responsibilities:
  • Act as a self-motivated and organized multi-tasker.
  • Exhibit outstanding verbal and written communication skills.
  • Demonstrate meticulous attention to detail and organizational capabilities.
  • Showcase a proactive attitude and adaptability in dynamic situations.
  • Display a keen curiosity about our business, our clients' operations, and the broader industry.
  • Possess a natural aptitude for problem-solving with a focus on balancing client expectations and delivering exceptional work.
  • Embrace a growth mindset, continually refining the art of presenting ideas.
  • Translate client feedback into actionable insights for the team.
  • Build trust and strong relationships with both client counterparts and internal agency teams.
  • Ensure the team is on track to meet their objectives and KPIs.
  • Exhibit a sense of responsibility for advancing the agency and clients' interests.
  • Maintain a positive attitude, collaborative spirit, and a sense of humor while striving for excellence.
  • Demonstrate a passion for digital and social media.
  • Stay informed about industry trends and share insights with the team.

Qualifications:


We encourage candidates who may not meet every qualification but possess unique contributions to apply. A degree in journalism, marketing, communications, English, or related fields, or equivalent experience is preferred.

4+ years of experience in agency or client-side marketing is required.

1+ years of experience leading projects for a consumer packaged goods brand is preferred.

The salary range for the Lead Client Relationship Manager position is between $75,000 and $85,000, commensurate with relevant experience.


About SRW Agency:


SRW Agency, a C.A. Fortune Company, is a dynamic team dedicated to helping a diverse range of clients thrive.

We specialize in building and nurturing communities through content, particularly in the healthy food sector.

Our approach encompasses the entire campaign process, from conception to distribution, generating consumer and media interest by crafting meaningful experiences for targeted audiences.

Our culture is intrinsic to our identity; we value versatility and collaboration.

We prioritize asking questions and actively listening to the answers, ensuring we deliver quality work for commendable clients.

At SRW Agency, we believe in the power of diverse perspectives to drive creativity and achieve outstanding results.


Our Commitment:
We care deeply about our team, our work, and the communities we serve.