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Front Office Coordinator

2 months ago

Tacoma, Washington, United States IRG Physical and Hand Therapy Full time
About IRG Physical and Hand Therapy

We are a premier provider of outpatient Physical and Hand Therapy in the Northwest, deeply embedded in our communities and striving to make a positive impact where we live, work, and play.

Job Summary

We are seeking a highly motivated and organized Front Office Coordinator to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional patient care and support to our therapists and staff.

Key Responsibilities:
  • Optimize patient appointment schedules and manage incoming phone calls
  • Process and convert new referrals, collect time of service payments, and obtain insurance authorizations
  • Establish and maintain relationships with patients, families, and healthcare providers
  • Assist with administrative tasks, such as data entry, filing, and mailings
  • Provide exceptional customer service and support to patients, families, and staff
Requirements:
  • High school diploma (Bachelors degree in related field preferred)
  • 2+ years experience in a customer-facing position
  • Knowledge and adherence to HIPAA laws and compliance regulations
What We Offer:
  • Competitive hourly rate: $18-$21 per hour
  • Full-time hours, Monday-Friday
  • Benefits package, including paid time off, continuing education funds, student loan repayment program, and more
Our Culture:

We value integrity, positivity, innovation, accountability, and proficiency. We are committed to enhancing the health and wellness of our communities through continuous development, delivering a superior experience, and creating exceptional results.