Front Desk Agent

12 hours ago

Tacoma, Washington, United States Motel 6 -- Tacoma Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Motel 6 -- Tacoma. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Check-in and check-out guests, register and assign rooms, and issue room keys/cards
  • Process guest payments, verify and adjust billing, and compute bills
  • Provide leadership to the team with ongoing training and coaching, and lead by example
  • Keep abreast of hotel policies, room rates, group and other discounts, and special offerings
  • Issue room keys, identify and explain room features to guests, and supply guests with directions and information regarding property amenities and services
  • Keep records of room availability and guests' accounts, and perform bookkeeping activities such as making cash deposits, completing daily audits, and running reports
  • Respond to guest comments or complaints, referring customers to the General Manager as necessary
  • Prepare housekeeping duty rosters for move-out and stay-over cleans, and inspect/stock housekeeping carts for service preparedness
  • Inspects rooms and public areas to accepted health and safety standards for pest control
Requirements
  • Good people skills for dealing with both staff and guests
  • Must have computer skills, including Microsoft Office Suite and the Hotel PMS system
  • Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers
  • Must maintain a professional appearance and demeanor
  • Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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