Front Desk Representative

1 month ago


Tacoma, Washington, United States Motel 6 -- Tacoma Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Motel 6 -- Tacoma. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and welcoming environment for our guests.

Key Responsibilities
  • Provide friendly and responsive front desk service to guests, ensuring a positive and memorable experience.
  • Process guest payments, verify credit, and make change as needed.
  • Manage room assignments, key cards, and guest folios.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Maintain accurate records of room availability, guest accounts, and other relevant information.
  • Perform bookkeeping activities, including making cash deposits, completing daily audits, and running reports.
  • Assist with housekeeping duties, including preparing housekeeping carts and inspecting rooms for cleanliness and safety.
  • Participate in ongoing training and coaching to improve skills and knowledge.
Requirements
  • Good communication and interpersonal skills, with the ability to work effectively with guests and team members.
  • Basic computer skills, including Microsoft Office Suite and hotel PMS systems.
  • Ability to work in a fast-paced environment, with a focus on providing excellent customer service.
  • Physical ability to stand, walk, and lift up to 25 pounds, with frequent bending, kneeling, and crouching.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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