Front Desk Supervisor

3 days ago

Wilmington, North Carolina, United States ARRIVE Hotel Wilmington Full time
Job Description

At ARRIVE Hotel Wilmington, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for ensuring a smooth and efficient guest experience.

Key Responsibilities:
  • Assist with the management of all operational functions of the hotel to ensure a seamless guest experience.
  • Create a warm and inviting atmosphere that turns first-time hotel guests into regulars.
  • Hold regularly scheduled meetings with team members to keep all departments updated on SOPs, new happenings, and other essential details.
  • Ensure full compliance of hotel operating controls, SOP's, policies, procedures, and service standards.
  • Assist with all key property issues including customer service.
  • Take the lead on guest complaints and oversee service recovery procedures.
  • Ensure all decisions are made in the best interest of the hotel and management.
  • Liaise with hotel manager in developing and implementing improvement actions and carry out cost savings.
  • Assist with the procurement of operating supplies and equipment.
  • Manage third-party vendor relationships for essential equipment and services.
  • Lead the charge with training key team members.
  • Coordinate with team members to seamlessly execute special activities and daily functions.
  • Arrange the weekly team member schedule.
  • Supervise all on-property team members while on shift.
  • Become a friendly face for hotel guests and team members alike, ensuring colleagues remain accountable for their responsibilities while taking ownership over guest issues and recovery.
  • Lead team members in a positive, effective, and upbeat manner.
  • Respond promptly to audits to ensure continual improvement is achieved.
Requirements:
  • Has a strong working knowledge of and passion for hospitality.
  • Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service.
  • Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies.
  • Displays a strong hands-on approach.
  • Thinks critically and objectively.
  • Guest service oriented.
  • Strong knowledge of cleaning products.
  • Perform any other reasonable duties as required by management.
  • Must be able to work a flexible schedule and shifts including weekends & holidays.
  • Requires mobility and prolonged standing, walking, bending and lifting up to 35 lbs.
  • Minimum two years experience in similar position, preferably a luxury hotel setting.
What We Offer:
  • A competitive compensation package including medical, dental, vision, and life insurance.
  • 401(k) retirement plan.
  • Paid time off, holiday pay, and sick pay when you're under the weather.
  • Career advancement in an organization committed to helping star employees thrive.
  • Opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
  • Professional development that sets you up for success across multiple hospitality career paths.
  • A collaborative work environment where your creative ideas can come to fruition.
  • Amazing employee discounts on hotels and dining across our entire portfolio.
  • Hands-on training with a nimble team.

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