Front Desk Representative
3 weeks ago
As a Front Desk Agent at Homewood Suites Wilmington Mayfaire, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include registering guests, making and modifying reservations, hotel operator and concierge duties, and providing attentive, courteous, and efficient service to all guests.
Responsibilities- Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
- Reservation Management: Make and modify reservations, ensuring accurate room assignments and rates.
- Hotel Operations: Provide hotel operator and concierge services, including answering guest inquiries and resolving issues.
- Guest Service: Provide exceptional guest service, ensuring a positive stay experience.
- Education: High School diploma or equivalent required; college coursework in a related field is helpful.
- Experience: Experience in a hotel or related field is preferred.
- Skills: Possess a positive and upbeat personality, with a desire to deliver outstanding customer service. Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment.
- Competitive Pay: Enjoy a competitive salary and benefits package.
- Opportunities for Advancement: Opportunities for career growth and advancement within the company.
- Professional Development: Access to training and development programs to enhance your skills and knowledge.
At Homewood Suites Wilmington Mayfaire, we offer a dynamic and supportive work environment, with a focus on providing exceptional guest service and creating a positive stay experience. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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