Night Auditor

4 weeks ago


Wilmington, North Carolina, United States Home2 Suites Full time

Job Summary:

We are seeking a detail-oriented and trustworthy Night Auditor to join our team at Home2 Suites - Wilmington. As a Night Auditor, you will be responsible for managing the front desk operations during the night shift, ensuring smooth and efficient overnight operations.

Key Responsibilities:

  • Perform nightly audits of financial transactions, including reconciling guest accounts, verifying charges, and ensuring accurate postings.
  • Generate and review daily financial reports, including occupancy rates, revenue, and outstanding balances.
  • Identify and resolve any discrepancies in financial records or guest accounts.

Guest Service:

  • Provide exceptional service to guests during the night shift, including check-ins, check-outs, and handling any special requests or inquiries.
  • Address and resolve guest complaints or issues promptly and professionally.

Front Desk Operations:

  • Manage the front desk operations, including answering phones, processing reservations, and handling guest requests.
  • Ensure that the front desk area is clean, organized, and well-stocked with necessary supplies.

Security and Safety:

  • Monitor the hotel's security systems and perform regular patrols to ensure the safety and security of guests and hotel property.
  • Handle emergency situations and coordinate with emergency services if necessary.

Administrative Tasks:

  • Prepare and distribute nightly reports to management, including summaries of guest activity, financial performance, and any notable incidents.
  • Complete and file necessary paperwork, including guest registration cards and incident reports.

Qualifications:

  • High school diploma or equivalent required; additional education in hospitality or business is a plus.
  • Previous experience in a hotel front desk or audit role preferred but not required.
  • Strong attention to detail and accuracy in financial record-keeping.
  • Excellent communication and interpersonal skills.
  • Ability to work independently with minimal supervision.
  • Proficiency in hotel management software.
  • Strong problem-solving skills and ability to handle emergency situations.
  • Flexibility to work night shifts, including weekends and holidays.


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