Hotel Operations Manager

4 weeks ago


Wilmington, North Carolina, United States Aloft Arundel Mills BWI Airport Full time

The Aloft Arundel Mills BWI Airport is seeking a skilled Hotel Assistant Front Office Manager to lead operations at the front desk and ensure exceptional guest experiences. Key responsibilities include communicating with guests, handling the front desk budget, and supervising front desk staff. Ideal candidates possess strong leadership skills, excellent communication skills, and experience in the hospitality industry.

Responsibilities:

  • Communicate with hotel guests face-to-face and over the phone to ensure their questions are answered satisfactorily and handle any complaints.
  • Handle the front desk budget and order office supplies as needed.
  • Lead operations at the front desk and ensure guests have an exceptional stay.
  • Gather financial information and generate occupancy reports for the general manager.
  • Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies.

Qualifications:

  • Marriott experience preferred.
  • 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry.
  • Prior hospitality experience of 1 year is required for this position.
  • High school diploma or equivalent certification required (GED).
  • Possess excellent management skills, communication skills, and multitasking skills.
  • Bookkeeping skills and experience with MS Office a plus.


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