Front Desk Operations Manager
4 weeks ago
At ARRIVE Hotel Wilmington, we're seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the front desk operations, ensuring a seamless guest experience, and maintaining a positive and productive work environment.
Key Responsibilities:- Assist with the management of front desk operations, including guest check-in, check-out, and room assignments.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Supervise and train front desk staff, ensuring they are equipped to provide excellent service and meet the hotel's high standards.
- Monitor and maintain the front desk area, ensuring it is clean, organized, and well-stocked.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations and guest satisfaction.
- Perform other duties as assigned by management, including special projects and tasks.
- Minimum 2 years of experience in a similar role, preferably in a luxury hotel setting.
- Strong leadership and communication skills, with the ability to motivate and train staff.
- Excellent customer service skills, with a focus on providing a positive and memorable guest experience.
- Ability to work a flexible schedule, including weekends and holidays.
- High school diploma or equivalent required; degree in hospitality or a related field preferred.
- A competitive compensation package, including medical, dental, and vision insurance.
- 401(k) retirement plan and paid time off.
- Opportunities for career advancement and professional development.
- A collaborative and dynamic work environment, with a focus on teamwork and guest satisfaction.
At ARRIVE Hotel Wilmington, we're committed to providing a positive and inclusive work environment, where our team members can grow and thrive. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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