Front Desk Representative

4 days ago


Wilmington, North Carolina, United States Residence Inn Arundel Mills Full time
Job Summary

As a Front Desk Agent at Residence Inn Arundel Mills, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:

Key Responsibilities
  • Registering guests and handling check-ins and check-outs in a friendly and efficient manner.
  • Providing information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Maintaining accurate records and performing administrative tasks as needed.
  • Working effectively in a team environment to ensure seamless guest service.
Requirements
  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or related field is preferred.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
What We Offer

At Residence Inn Arundel Mills, we offer a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program. We also offer opportunities for professional growth and development in a dynamic and supportive work environment.



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