Customer Engagement Specialist

2 weeks ago

Placerville, California, United States Community Choice Financial Family of Brands Full time

Overview:

At Community Choice Financial Family of Brands, we pride ourselves on being more than just a financial service provider; we are a reliable partner for hardworking individuals seeking prompt and trustworthy financial solutions.

As a Customer Engagement Specialist, you will be essential in our dynamic environment, fostering connections with our diverse clientele and ensuring smooth transactions alongside outstanding in-store experiences.


Key Responsibilities:
1. Build and nurture relationships with customers to encourage repeat business.

2. Accurately review, validate, and process customer transactions, including check cashing, money transfers, and payments.

3. Enhance customer success by providing tailored financial services that align with their needs.

4. Support customer account management and collections by processing payments and managing appointments.

5. Ensure the store's internal and external appearance meets cleanliness standards to improve customer satisfaction.

6. Adhere to security protocols and execute proper opening and closing procedures, including managing the vault and cash drawer.

7. Comply with company policies and all relevant local, state, and federal regulations.

8. Participate in ongoing training to stay informed about our evolving products and processes.

Thrive in a fast-paced environment, effectively managing multiple tasks to meet both individual and team performance standards.


Maintain a full-time work schedule with regular in-person attendance, including weekends. This position requires a minimum of 40 hours per week.

*Store hours and schedules may vary based on company discretion. Please consult with your recruiter for the latest requirements.
Attention to detail and accuracy in data entry are essential.
Proficiency in using telecommunication devices, Point of Sale systems, Microsoft Office, and other computer applications is required.

Physical demands for this role include: standing for extended periods, moving and transporting items up to 25 pounds, navigating both inside and outside the store, and operating mechanical controls like a keyboard.

Experience in check cashing, document verification, or money order processing is advantageous.
Previous cash handling and vault management experience is preferred.
Bilingual skills (English/Spanish) are a plus and may be necessary for certain locations.
Comprehensive training programs for new hires are provided.
Access to a robust learning management system featuring e-learning modules and training programs to support your professional and personal growth.
Opportunities for performance-based career advancement.
Multiple medical insurance options, including free telemedicine and medical spending account (HSA/FSA) choices.
Traditional and Roth 401(k) retirement plans with a generous company match.
Additional voluntary benefits, including dental, vision, short-term and long-term disability plans, accident insurance, critical illness coverage, and even pet insurance.
Paid Time Off (accrue 12 days per calendar year, plus additional days for each year of service after the first year).
A relaxed, business casual dress code that allows for jeans and sneakers.

**Certain benefits are subject to the terms and conditions of the governing plan documents, which should be reviewed for further details and eligibility requirements.

Community Choice Financial Family of Brands offers quick and convenient check cashing services, including short-term financial solutions such as Money Orders, Tax Preparation Assistance, Western Union services, Bill Payment Services, and Green Dot Visa Debit Cards across our numerous retail locations.



Important:

The Community Choice Financial Family of Brands will never request banking or payment information during the interview or hiring process, nor will we conduct interviews via text message.

We are committed to fostering an inclusive workplace free from discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law.

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