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Customer Satisfaction Specialist
2 months ago
Thompsons Auto Group is seeking a highly skilled and customer-focused Automotive Service Advisor to join our team.
Key Responsibilities:
- Maintain high customer satisfaction scores through prompt and courteous service
- Effectively communicate with customers to understand their needs and concerns
- Prepare and present estimates for repairs in a clear and concise manner
- Obtain customer authorization for repairs and follow up on progress
- Review repairs with customers and ensure satisfaction
- Stay up-to-date with industry standards and best practices
Requirements:
- 2+ years of experience in an automotive service role
- Excellent communication and interpersonal skills
- Basic math skills and computer knowledge
- Ability to multitask and work in a fast-paced environment
- Automobile knowledge and experience a plus
Benefits:
- Competitive hourly rate and commission structure
- Healthcare and paid vacation benefits
- 401k with company match
About Us:
Thompsons Auto Group is a family-owned business with a reputation for excellent customer service and a commitment to excellence.
