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End-User Support Specialist

2 months ago

GondrecourtleChâteau, Grand Est, United States TEKsystems Full time


Position Overview:

The End-User Support Specialist is tasked with delivering comprehensive technical assistance to employees at the client's headquarters and those working remotely throughout North America.

The ideal candidate will be adept at identifying, troubleshooting, and rectifying hardware and software complications for internal staff promptly and effectively.

This role necessitates a solid level of technical expertise coupled with exceptional communication abilities, as the End-User Support Specialist will engage with personnel across various organizational tiers.

Key Responsibilities:

  • Deliver on-site technical assistance for end-users.
  • Identify and resolve hardware and software challenges, encompassing desktops, laptops, printers, and mobile devices.
  • Address technical issues swiftly to reduce downtime.
  • Install, configure, and sustain desktop and laptop hardware and software, including operating systems, applications, and peripheral devices.
  • Convey technical information to end-users in a straightforward and concise manner.
  • Collaborate with other IT departments to tackle intricate technical challenges.
  • Log all technical support activities in the ticketing system.
  • Contribute to the creation of knowledge articles and other support documentation.
  • Engage in the testing and rollout of new hardware and software.
  • Keep abreast of emerging technologies and industry trends.
Required Skills:

Proficiency in Windows 10, desktop support, troubleshooting, service desk operations, help desk support, and customer service.

Qualifications:

  • High school diploma or equivalent is required; technical degree or certification is preferred.
  • A minimum of 1 year of experience in desktop support, including familiarity with Microsoft Windows operating systems, Microsoft Office applications, and desktop hardware.
  • Understanding of networking and telecommunications technologies.
  • Outstanding customer service and communication skills.
  • Capability to work independently as well as collaboratively within a team.
  • Strong analytical and problem-solving skills.
  • Ability to lift and transport computer equipment weighing up to 50 pounds.
Experience Level:

Entry Level

About TEKsystems:

We are partners in transformation, assisting clients in activating ideas and solutions to leverage a new world of opportunities.

Our team consists of 80,000 professionals collaborating with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.

As a leading entity in Full-Stack Technology Services, Talent Services, and real-world application, we collaborate with progressive leaders to drive meaningful change.

TEKsystems is an Allegis Group company committed to equal opportunity employment, considering all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.