Client Intake Coordinator

2 weeks ago


Phoenix, Arizona, United States New Freedom Behavioral Health Full time

We are seeking a dedicated Intake Specialist to provide essential intake services for individuals entering New Freedom's Intensive Outpatient Program. This role serves as a crucial first point of contact, ensuring a smooth and positive onboarding experience for new members. The Intake Specialist is responsible for assessing eligibility and outlining program expectations prior to the member's meeting with their designated clinical team. A comprehensive understanding of our treatment philosophy, admission protocols, and program criteria is essential for success in this position. Knowledge of substance use disorders and dual diagnosis is also required.

Key Responsibilities:

  • Initiate and manage the lobby packet paperwork and consent/admission documentation.
  • Conduct thorough intake assessments, accurately identifying and documenting relevant diagnoses.
  • Develop individualized treatment plans based on the assessment outcomes.
  • Clearly explain program details to members, ensuring they understand informed consent, including:
    • State-specific requirements and program policies.
    • Verification of member involvement in collaborative treatment options.
    • Importance of compliance with treatment protocols.
    • Resources available for dual diagnosis and comorbidities.
    • Members' rights and responsibilities within the program.
    • Grievance and appeals procedures.
    • Organizational services, operational hours, and confidentiality policies.
    • Program policies regarding substance use and prohibited items.
    • Identification of the service coordinator for the member.
    • Provide a comprehensive member handbook detailing program expectations and rights.
    • Educate members on advance directives and the assessment process.
    • Ensure voluntary participation and compliance with confidentiality regulations.
    • Facilitate orientation for new admissions within the designated timeframe.
  • Complete hand-off to clinical and support departments once intake tasks are finalized.
  • Meet outlined Key Performance Indicators (KPIs) to ensure high-quality member care and engagement.
  • Participate in regular clinical supervision and fulfill continuing education requirements.
  • Perform additional duties as assigned.

At New Freedom, we are committed to restoring lives and reintegrating communities through intentional guidance, providing our members with a sense of identity, purpose, and hope. We offer a comprehensive total rewards package, including competitive pay, extensive medical coverage, and various employee benefits.

Additional Information: New Freedom Ops LLC is an Equal Opportunity Employer and maintains a drug-free workplace, adhering to Veteran and ADA regulations as applicable.



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