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Client Intake Coordinator

2 months ago

Phoenix, Arizona, United States New Freedom Behavioral Health Full time

We are seeking a dedicated Intake Specialist to facilitate the initial engagement of clients entering New Freedom's Intensive Outpatient Program. This role serves as a crucial first point of contact, ensuring a seamless and welcoming experience for new members. The Intake Specialist is responsible for assessing eligibility and outlining program expectations prior to the client's meeting with their designated clinical team. A comprehensive understanding of our treatment philosophy, admission protocols, and program criteria is essential for success in this position. Knowledge of substance use disorders and co-occurring conditions is also necessary.

Key Responsibilities:

  • Initiate and manage the lobby packet paperwork and consent/admission documentation.
  • Conduct thorough intake assessments, accurately identifying and documenting relevant diagnoses.
  • Develop individualized treatment plans based on the goals established during the assessment process.
  • Clearly explain program details to clients, ensuring they understand informed consent, including:
    • State-specific requirements and program policies.
    • Verification of client involvement in collaborative treatment options.
    • Importance of adherence to treatment protocols.
    • Resources available for co-occurring conditions.
    • Clients' rights and responsibilities.
    • All available program options and related rights.
    • Grievance and appeals procedures.
    • Feedback mechanisms regarding care quality and satisfaction.
    • Overview of the organization’s services, hours of operation, and confidentiality policies.
    • Program policies regarding substance use and safety.
    • Identification of the service coordinator for each client.
    • Provide a comprehensive member handbook detailing program expectations and rules.
    • Educate clients on advance directives.
    • Clarify the purpose and process of the assessment.
    • Ensure voluntary participation in the program.
    • Adhere to Federal Confidentiality Regulations.
    • Conduct orientation for new admissions within seven working days of treatment commencement.
  • Facilitate a smooth transition to clinical and support teams upon successful completion of intake tasks.
  • Meet established Key Performance Indicators (KPIs) to maintain high standards of client care and engagement.
  • Participate in regular clinical supervision and fulfill continuing education requirements.
  • Perform additional duties as assigned.

At New Freedom, we are committed to restoring lives and reintegrating communities through purposeful guidance, offering our clients a renewed sense of identity, purpose, and hope. We provide a comprehensive total rewards package that includes:

  • Competitive compensation, including shift differentials for eligible roles.
  • Extensive medical coverage, with the majority of costs covered by the company.
  • Company-paid Short Term Disability, Life Insurance, and Employee Assistance Program.
  • 401K plan.
  • Affordable Dental, Vision, and Supplementary Insurance options.
  • Generous Paid Time Off and Sick Leave.
  • Paid Holidays, including additional Floating Holidays.
  • Additional perks such as:
    • Flexible 10-hour shifts with extended time off for eligible positions.
    • Complimentary onsite meals, snacks, and beverages.
    • Access to onsite gym facilities.
    • Opportunities for professional training and certification.

Additional Information: New Freedom Ops LLC is an Equal Opportunity Employer, maintaining a drug-free workplace and adhering to Veteran and ADA regulations as applicable.