Client Engagement Coordinator

1 week ago


Phoenix, Arizona, United States Matian Firm Full time

Client Engagement Coordinator (Criminal Defense)

Our organization is seeking to recruit a skilled Client Engagement Coordinator within our Criminal Defense sector, aimed at fostering growth in the legal profession.

This role requires a candidate who is reliable, detail-oriented, and possesses strong interpersonal skills. Upholding confidentiality and integrity is essential.

Key Responsibilities:

  • Effectively assess incoming calls prior to arranging attorney-client meetings.
  • Diligently track all prospective client inquiries through various channels (email, internet, phone, and referrals).
  • Promptly reach out to each potential client to build rapport.
  • Consistently follow up on outstanding inquiries.
  • Maintain logs and reporting systems to accurately reflect the status of all potential clients.
  • Conduct interviews with potential clients, demonstrating genuine empathy and understanding.
  • Organize appointments for prospective clients.
  • Document notes accurately during initial consultations with attorneys.
  • Collaborate with attorneys to facilitate the initial consultation process.
  • Assist attorneys with administrative duties related to case initiation and database management.
  • Adhere to instructions from supervising attorneys and execute tasks accordingly.
  • Draft emails, transcribe notes, research legal documents, and perform various clerical tasks.

Qualifications:

  • Bilingual proficiency (English/Spanish) in both written and verbal communication.
  • A minimum of 2 years of experience in client intake, preferably within Criminal Defense.
  • Experience with case management software is highly advantageous.
  • Professional demeanor and appearance.
  • Strong written and verbal communication skills.
  • Ability to be resourceful and proactive in addressing challenges.
  • Exceptional organizational capabilities.
  • Proficient in multitasking and time management, with the ability to prioritize effectively.
  • Customer service-oriented mindset.

Are you passionate about the legal field and eager to join a firm that offers significant opportunities for advancement? At the Matian Firm, we provide a supportive environment with benefits including medical, dental, and vision insurance, competitive compensation, paid parking, and paid time off.

This is a dynamic firm that presents opportunities for professional growth and collaboration with a team of legal experts.

The Matian Firm, APC is committed to equal employment opportunities and welcomes candidates from diverse backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, or genetics. We strive to maintain an inclusive, open, and diverse workplace.



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