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RN Clinical Intake Coordinator
2 months ago
At Neuropsychiatric Hospitals, we are dedicated to providing exceptional care to patients with complex medical and psychiatric needs. Our unique approach combines inter-disciplinary care with a multi-specialty focus, setting us apart from other healthcare providers.
OverviewWe are seeking a highly skilled and compassionate RN Clinical Intake Coordinator to join our team. As a key member of our Clinical Assessment team, you will play a critical role in facilitating the referral, intake, and admission process for patients across all markets. This is a full-time position, working 36 hours per week with opportunities to work up to 40 hours.
Responsibilities- Perform telephone preadmission screenings and clinical assessments to ensure accurate patient information.
- Verify insurance benefits and assist with pre-certification as needed.
- Respond to inquiries and referrals regarding facility admissions, communicating provider recommendations to community partners, patients, and their families.
- Educate clients, family members, referral sources, and hospital personnel on hospital benefits and services.
- Schedule and complete pre-admission, intake assessments, and all other intake paperwork.
- Communicate with facility and company medical and psychiatric personnel to ensure appropriate placement recommendations and admissions.
- Provide ongoing assessments of patient status and implement crisis intervention and referral as needed.
- Work with the Business Development team to assess patient needs and initiate individualized care plans.
- Build relationships with statewide behavioral health markets, including physicians, physician office staff, and hospitals, to market facility services.
- Maintain confidentiality and protect patient health information in accordance with federal and hospital regulations.
- Active RN license or Master's degree in Social Work, Counseling, or a closely related field required.
- Minimum of six months in psychiatric and/or behavioral intake department experience, or six months in Business Development and/or Marketing required.
- Two years of psychiatric hospital department intake experience and/or Business Development experience preferred.
- Expertise in analysis, decision making, time management, oral and written communication skills, computer use, customer service skills, and ability to function efficiently in a high-stress environment.
