Intake Services Coordinator

2 weeks ago


Phoenix, Arizona, United States CorVel Corporation Full time

Join CorVel Corporation as a Call Center Intake Representative

CorVel Corporation is seeking dedicated individuals to fill the role of Call Center Intake Representatives. In this position, you will play a crucial role in assisting individuals who have experienced workplace injuries. Your primary responsibility will be to listen attentively and collect pertinent information from the injured party, their employer, or a representative, and accurately input this data into our systems to facilitate their access to necessary medical care.

This is a fully remote position, providing you with the flexibility to work from home. We are particularly interested in candidates who are located in proximity to Phoenix, AZ. The work schedule will primarily consist of afternoon shifts, including one weekend day. The starting pay for this role is $18.00 per hour, with opportunities for pay incentives as you develop your skills and become a fully proficient agent.

Key Responsibilities:

  • Deliver exceptional customer service through both telephone and email communications, managing inbound and outbound inquiries.
  • Address inquiries from clients, patients, and providers via various communication methods, ensuring compliance with contractual obligations and state regulations.
  • Manage daily correspondence and respond to emails promptly.
  • Maintain regular attendance and punctuality.
  • Perform additional tasks as assigned by management.

Required Skills and Qualifications:

  • Strong ability to multitask in a fast-paced, team-oriented environment.
  • Excellent verbal and written communication skills.
  • Proficient in computer usage, particularly with MS Office applications such as Outlook and Excel.

Education and Experience:

  • High school diploma or equivalent is required.
  • Prior experience in customer service is preferred.
  • Demonstrated reliability and a solid work history.

Compensation and Benefits:

CorVel employs a market-based compensation strategy, and salary ranges may vary based on geographic location and other factors. The pay range for this position starts at $20.50 per hour.

We offer a comprehensive benefits package for full-time employees, which includes medical, dental, and vision coverage, as well as various insurance options, retirement plans, and paid time off.

About CorVel Corporation:

CorVel Corporation is a recognized leader in risk management solutions, serving the workers' compensation, auto, health, and disability management sectors. Founded in 1987 and publicly traded since 1991, we are committed to innovation and excellence in service delivery. Our workforce of over 4,000 employees embodies our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT).

CorVel is an Equal Opportunity Employer and maintains a drug-free workplace.



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