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Client Services Coordinator

2 months ago


Phoenix, Arizona, United States Southwest Behavioral Health Services Full time

Southwest Behavioral & Health Services is a prominent and expanding non-profit organization dedicated to providing community-based behavioral health solutions across various regions. With a robust presence in the community, we operate over 115 locations and employ more than a thousand professionals, backed by four decades of experience in the field.

We invite you to explore growth opportunities within our organization, which is rooted in a philosophy of promoting from within. Our comprehensive compensation and benefits package includes immediate enrollment in our 403(b) retirement plan with a generous 40% company match after one year of service. Our Paid Time Off (PTO) policy offers 3.3 weeks of leave in your first year (available after six months), with increased vacation accruals at two, five, and ten years of service. We provide affordable medical insurance and fully cover dental, Short Term Disability, Long Term Disability, and Life insurance for our employees. Additional benefits include ten paid holidays, vision coverage, reimbursement for licensure and certification, tuition assistance, prescription drug discounts, chiropractic services, and a fully covered Employee Assistance Program, among others.

We are currently looking for a Client Services Coordinator to join our Crisis Recovery Unit. The work schedule is Monday through Friday during daytime hours.

Key Responsibilities:

  • Accurately enters and retrieves client information from the HMS system.
  • Manages inventory for office and program supplies.
  • Handles general office filing tasks.
  • Completes billing requirements for clients.
  • Assists staff with the intake and discharge processes for clients, as well as special projects and staff meetings as needed.
  • Expected to perform tasks within broad guidelines, demonstrating initiative and independence.
  • Responsible for creating and maintaining spreadsheets and databases related to client fees, authorizations, and clinic productivity as assigned by the Program Director.
  • Addresses all CFS issues, including report errors and eligibility discrepancies.
  • Supports leadership in ensuring timely and accurate payroll and billing submissions to Administration.
  • Receives daily direction and collaborates with the Program Coordinator, Director of Nursing, Program Director, and site staff.
  • Performs general clerical duties for the clinic as assigned by the Program Coordinator, Director of Nursing, or Program Director.
  • Assists the CSR Supervisor with monthly administrative audits.
  • Coordinates work orders with the Purchasing/Facilities department for the site.
  • Acts as the Safety Officer for the site, providing safety training and ensuring timely completion of inspections and drills.
  • Conducts necessary shopping for supplies or equipment.
  • Handles phone calls and appropriately forwards messages.
Qualifications:
  • High school diploma or G.E.D. is required.
  • Completion of a Medical Assistant training program is preferred; certification as a Medical Assistant is highly desirable.
  • Prior clerical and/or customer service experience is required, preferably in a behavioral health environment. Relevant coursework may be considered in lieu of some experience.
  • Must maintain a valid driver's license and pass a motor vehicle screening for insurance purposes to transport clients as needed.
  • Personal auto insurance must be maintained in accordance with organizational guidelines.