Client Engagement Manager

1 week ago


Orlando, Florida, United States RCG Global Services Full time

Overview

The Client Relationship Manager plays a pivotal role within the commercial team, collaborating closely with the Client Partner and taking ownership of designated accounts. This position involves working alongside delivery teams to enhance project backlogs, optimize resource allocation, and manage scope adjustments to meet client expectations effectively.

Key Responsibilities

  • Establish and nurture trusted relationships with client stakeholders.
  • Act as the primary point of contact for assigned clients.
  • Gain a deep understanding of the client's environment, challenges, and priorities.
  • Provide innovative insights and connect experts to the client while constructively challenging existing processes to foster innovation.
  • Engage proactively in critical project milestones, foresee the need for intervention, and initiate necessary communications.
  • Lead the response to RFPs and proactively pursue opportunities for renewals, extensions, and expansions.
  • Monitor industry trends pertinent to the client's business and propose proactive ideas and solutions.
  • Identify revenue opportunities through process enhancements, client relationships, and strategic partnerships.
  • Perform various finance, contract management, procurement, and vendor management tasks as needed.

Qualifications

  • At least 10 years of experience in a client-facing role within a consulting firm or in account/engagement management in the IT professional services sector.
  • Experience managing a client P&L of approximately $5 million, including reporting and metrics evaluation.
  • Exceptional oral and written communication skills, along with strong executive presentation capabilities.
  • Detail-oriented with the ability to manage and oversee all aspects of complex projects.
  • Bachelor's degree or an equivalent combination of education, training, and experience.

Preferred Qualifications

  • Master's degree or MBA.
  • Proven ability to influence and communicate effectively with business stakeholders at all levels, including the C-suite.
  • Demonstrated problem-solving skills with the ability to identify strategic solutions to business challenges.
  • Flexibility to work across diverse corporate environments and engage with both technical and non-technical audiences.
  • Experience in project environments and application development.

Work Environment

Occasional travel may be required to build executive relationships, engage with clients and key stakeholders, and attend industry conferences and events.



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