Client Engagement Specialist

2 weeks ago

Orlando, Florida, United States Biller Genie Full time

Join Our Team as a Subscriber Success Specialist

We are seeking a motivated and enthusiastic Subscriber Success Specialist to enhance our team at Biller Genie.

In this role, you will be pivotal in fostering relationships with our subscriber accounts through various communication channels including cases, emails, chats, and phone interactions. Your primary focus will be on engagement, where you will provide training, support, promote product utilization, and identify opportunities for subscription upgrades.

Key Responsibilities:

  • Assist, train, and support subscriber accounts through multiple communication platforms.
  • Encourage the use of our features to minimize account turnover.
  • Deliver courteous, professional, and effective customer support.
  • Diagnose and resolve customer-reported issues in collaboration with our support and development teams.
  • Engage with subscribers during training sessions to address reported challenges.
  • Document support cases detailing interactions, issues, and solutions while adhering to internal protocols.
  • Create and update help center articles to enhance our online knowledge repository.
  • Work diligently to resolve subscriber issues with passion and commitment.
  • Assist internal teams with customer inquiries and software-related questions.
  • Stay informed about new features introduced in our software.
  • Thrive in a dynamic, fast-paced environment alongside a dedicated team that shares the Biller Genie vision.

Qualifications:

  • 2-5 years of experience in technical customer success or support, preferably in SaaS, fintech, or startup environments.
  • Ability to manage multiple tasks and projects simultaneously with composure.
  • Strong attention to detail and capability to perform in a high-energy setting.
  • Excellent written and verbal communication skills, coupled with strong interpersonal abilities.
  • Familiarity with QuickBooks, Salesforce, or payment processing is advantageous but not mandatory.

We provide comprehensive training and the latest technology to ensure your success. The expectations are high as we are rapidly expanding, and your role is vital to our growth and success. We are looking for an individual with an entrepreneurial mindset who shares our vision and is interested in a long-term partnership.

Benefits:

  • Comprehensive Medical, Dental, and Vision plans.
  • 401k with up to 4% company match.
  • Flexible, Unlimited Paid Time Off (PTO) policy.

Our Mission:

To deliver an automated accounts receivable platform that seamlessly integrates with existing business processes for the small to medium-sized business market.

Our Core Values:

  • Get Shit Done Right: We work diligently to ensure tasks are completed accurately and on time.
  • Own It: We are experts in our field and confidently address issues when they arise.
  • Catch Up: We thrive in a fast-paced environment and aim for high performance.
  • Believe in the Genie: We are passionate about our collective journey and show we care.
  • Class Shines: We present ourselves professionally and communicate with purpose.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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