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Client Engagement Specialist
2 months ago
We are seeking a dedicated professional to enhance client satisfaction and retention.
Role Responsibilities:
The Client Success team is committed to delivering exceptional customer service and ensuring clients realize the full value of their investments.
As a key member of the team, you will manage a designated portfolio of clients, working closely to understand their business objectives and aligning our services to meet their needs.
Your responsibilities will include:
- Establishing and nurturing relationships with clients, from senior executives to operational staff across various sectors.
- Conducting regular virtual meetings to assess client priorities and propose actionable strategies that enhance value and retention.
- Facilitating the onboarding process for new clients, ensuring they are well-acquainted with our offerings.
- Collaborating with internal teams to maximize the benefits delivered to clients.
Qualifications:
To be successful in this role, you should possess:
- A minimum of 2 years of relevant experience in a professional or internship capacity.
- Exceptional skills in customer service, communication, teamwork, prioritization, critical thinking, and influence.
- A Bachelor’s degree is preferred.
What We Offer:
We provide a competitive salary along with a comprehensive benefits package that includes generous paid time off, medical, dental, and vision plans, parental leave, and a 401K matching program.
About Gartner:
At Gartner, we empower leaders who shape the future. Our mission is to provide insightful analysis and innovative ideas that help organizations succeed in their most critical priorities. With a global workforce of over 20,000 associates, we support approximately 15,000 client enterprises across 90 countries.
We are recognized for our commitment to creating a diverse and inclusive workplace, where every team member is valued and can thrive.
Equal Employment Opportunity:
Gartner is an Equal Opportunity Employer. We are dedicated to providing equal employment opportunities to all applicants and employees, ensuring a workplace free from discrimination.