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Client Engagement Associate

2 months ago

Orlando, Florida, United States NBCUniversal Full time
Job Overview

Company Overview

At NBCUniversal, we are dedicated to producing exceptional content that spans film, television, and streaming services, while also creating memorable experiences through our theme parks and consumer engagements. Our portfolio includes renowned brands such as NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, and Peacock, our premium streaming service. We also deliver top-tier filmed entertainment through Universal Filmed Entertainment Group and Universal Studio Group, along with world-class theme parks and attractions via Universal Destinations & Experiences. As a subsidiary of Comcast Corporation, we are committed to fostering an inclusive environment where everyone can thrive.

Our mission at NBCUniversal is to educate, entertain, and empower diverse audiences through our platforms. We prioritize Diversity, Equity, and Inclusion initiatives, guided by insights from our employees, audiences, and community interactions. We aim to cultivate a culture where every employee feels valued, supported, and heard, allowing us to create content that reflects the diverse world we live in.

About NBC Sports Next

NBC Sports Next represents the intersection of sports and technology, driven by our goal to innovate and connect with sports enthusiasts through cutting-edge solutions. We serve over 30 million players, coaches, athletes, and fans across 40 countries, offering more than 25 sports solution products, including SportsEngine, GolfNow, and GolfPass.

Position Summary

We are seeking a dedicated Client Services Specialist to join our National Center for Safety Initiatives (NCSI) team, a proud member of NBC Sports Next. Our mission is to enhance safety within organizations and communities by providing essential background screening and risk management tools, particularly for sports organizations serving youth and vulnerable populations. We are looking for individuals who are detail-oriented, dependable, and share our commitment to safeguarding communities.

Key Responsibilities
  • Manage inbound customer inquiries, issues, and requests via email and phone, ensuring timely and accurate responses.
  • Adjust processing instructions or system settings as needed based on client requests.
  • Collaborate with the Finance Team monthly to ensure accurate billing and collection of fees related to background checks.
  • Address and escalate technical platform issues reported by clients or applicants.
  • Perform additional customer service tasks as assigned by the department lead or manager.
Qualifications

Basic Requirements

  • Minimum of 1 year of experience in a customer-focused environment.
  • Strong written and verbal communication skills.

Preferred Qualifications

  • Familiarity with Tazworks, Intercom, Salesforce, Ring Central, and remote support tools.
  • Ability to troubleshoot and provide innovative solutions to problems.
  • Exhibit a sense of urgency and ownership in tasks.
  • Strong organizational, time management, and prioritization skills.
  • Technical aptitude with a quick learning curve for new technologies.

Additional Requirements

Willingness to work overtime and weekends on short notice as needed.

Equal Opportunity Statement

NBCUniversal is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, gender, gender identity or expression, age, national origin, disability, sexual orientation, marital status, or any other basis protected by applicable law.