Client Engagement Director
1 week ago
Overview
The Client Relationship Manager plays a pivotal role within the commercial division, supporting the Client Partner and acting as the primary business steward for designated accounts. This position collaborates with delivery teams to enhance project backlogs, optimize resource allocation, and manage scope adjustments to fulfill client expectations effectively.
Key Responsibilities
- Establish and nurture trusted relationships with client stakeholders.
- Act as the primary point of contact for client interactions.
- Gain a comprehensive understanding of the client's environment, challenges, and priorities.
- Provide innovative insights and connect clients with experts while constructively challenging existing practices to foster innovation.
- Engage proactively in critical project milestones, foresee the need for intervention and escalation, and initiate necessary communications.
- Lead Requests for Proposals (RFPs) and proactive bids concerning renewals, extensions, and expansions.
- Monitor industry trends pertinent to client operations and present proactive ideas and solutions.
- Identify revenue opportunities through process enhancements, client relations, local policy initiatives, and strategic partnerships.
- Execute various finance, contract management, procurement, and vendor management tasks as needed.
Qualifications
- At least 10 years of experience in a client-facing role within a consulting firm or in account/engagement management in the IT professional services outsourcing sector.
- Proven experience managing client Profit & Loss (P&L) of approximately $5 million, including reporting and metrics evaluation.
- Exceptional verbal and written communication skills, along with strong executive presentation capabilities.
- Detail-oriented with the ability to manage and oversee all aspects of complex projects.
- Bachelor's degree or an equivalent combination of education, training, and experience.
Preferred Qualifications
- Master's degree or MBA.
- Strong ability to influence and communicate effectively with business stakeholders, including C-suite executives.
- Demonstrated problem-solving skills with the capacity to identify strategic solutions to business challenges.
- Flexibility to work across diverse corporate environments, industries, and with both technical and non-technical audiences.
- Experience in project environments and application development.
Work Environment
Occasional travel may be necessary to foster executive relationships, engage with clients and key stakeholders, and participate in industry conferences and events.
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