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Client Engagement Specialist

2 months ago

Orlando, Florida, United States Abundance, Inc. Full time
Position Overview

Are you a motivated individual with a strong commitment to delivering exceptional customer service? At Abundance, Inc., we are in search of a Customer Relations Representative who is passionate about enhancing customer experiences and building lasting relationships. Our goal is to promote positive interactions with our clients and the community, ensuring they are well-informed about the non-profit organizations we collaborate with.

Key Responsibilities:

  • Engage with customers and community members to effectively address and resolve inquiries, complaints, and conflicts, ensuring a high level of customer satisfaction.
  • Develop a comprehensive understanding of our services to provide accurate and relevant information to clients.
  • Follow company policies and ethical standards while performing Customer Relations Representative duties.
  • Stay informed about product knowledge and customer service techniques through ongoing training and self-development.
  • Maintain thorough records of customer interactions in accordance with company performance indicators.

Essential Skills and Qualities:

  • Empathy and Patience: Ability to manage a diverse clientele with confidence, providing consistent service to all.
  • Adaptability: Embrace the dynamic nature of customer service, handling challenges with resilience and a positive attitude.
  • Effective Communication: Utilize clear and positive language to engage customers and ensure their satisfaction with every interaction.

Qualifications:

  • High school diploma or equivalent.
  • Prior experience in customer service or a related field is preferred but not mandatory.
  • Strong interpersonal skills.
  • Ability to maintain composure in challenging situations.
  • Flexibility to adapt to evolving customer needs and departmental requirements.
  • Proficient time management and organizational skills to efficiently handle multiple inquiries.
  • Commitment to adhering to company policies and ethical standards.
  • Proven reliability in meeting work schedules.
  • Capability to meet or exceed performance metrics set by the company.

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