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Client Engagement Executive

2 months ago

Orlando, Florida, United States PlanetBids, Inc. Full time
About PlanetBids, Inc.

Welcome to PlanetBids, where we lead the way in innovative web-based eProcurement solutions across the United States. Our advanced suite of modular technologies enables governmental, non-profit, and educational organizations to navigate the procurement landscape with exceptional efficiency.

Since our establishment, we have consistently strived for excellence, positioning ourselves as industry leaders with a strong commitment to outstanding customer service.

Our dynamic team not only meets high standards but also thrives on creativity and innovation, continuously redefining the boundaries of what is possible.

Position Overview

We are currently seeking a motivated and creative self-starter to join our team as a Client Services Account Executive. In this role, you will have the opportunity to engage with a diverse range of clients and make a meaningful impact.

As a Client Services Account Executive, you will be responsible for delivering exceptional e-procurement services and expertise to government clients involved in purchasing and construction bidding.

Key Responsibilities
  • Become a knowledgeable expert on PlanetBids products and their application to client needs.
  • Effectively manage unexpected client issues and determine when to involve additional team members or leadership.
  • Collaborate with team members to generate innovative ideas and fresh perspectives for client interactions.
  • Utilize excellent communication skills to build rapport and present effective solutions to client challenges.
  • Handle a moderate volume of incoming calls and support tickets from clients and their vendors.
  • Provide professional, friendly, and timely customer support.
  • Engage potential customers by addressing inquiries about our products and services.
  • Document customer interactions and resolutions in the support ticketing system.
  • Coordinate communication with internal departments to ensure client satisfaction.
  • Foster sustainable relationships and trust with customer accounts.
  • Conduct product demonstrations, webinars, and training sessions.
  • Oversee the implementation and onboarding of new clients.
  • Participate in events and conferences as needed.
  • Assist in responding to RFPs and RFIs, including attending pre-bid meetings and drafting proposals.
  • Contribute to the development of company materials, including product updates and marketing content.
  • Support Sales and Marketing departments as required.
  • Conduct client and market surveys, data analysis, and reporting.
  • Assist in testing new products.
  • Perform additional duties and projects as assigned, with the potential for growth as the company expands.
Required Qualifications
  • High School Diploma or GED; an Associate's Degree in business administration or a related field is preferred.
  • A minimum of 5 years of experience in public procurement.
  • Proficient in Internet browsers and MS Office Suite, including Excel, Word, and Outlook; familiarity with Google Suite is a plus.
  • Knowledge of e-Procurement systems and tools like Office 365 and HubSpot is advantageous.
  • Strong phone presence and interpersonal skills.
  • Excellent verbal and written communication abilities.
  • Strong analytical and problem-solving skills.
  • Effective time-management skills, with the ability to work independently and collaboratively.
  • A dedicated and secure remote workspace is required for optimal focus.
  • Ability to thrive in both autonomous and team-oriented remote work environments.