Client Engagement Specialist

2 weeks ago


Orlando, Florida, United States Abundance, Inc. Full time
Position Overview

Are you a motivated individual with a strong commitment to delivering exceptional customer service? Do you pride yourself on your ability to enhance customer satisfaction? If so, Abundance, Inc. is seeking a **Customer Relations Representative** to help cultivate meaningful connections with our clients and stakeholders. Our objective is to strengthen relationships and raise awareness about the non-profit organizations we collaborate with, thereby increasing their visibility in the community.

In this role, you will play a crucial part in ensuring a superior customer experience by engaging with clients to understand their needs, promoting open dialogue, and presenting opportunities for contributions. Daily interactions with customers will require you to maintain a standard of courtesy, professionalism, and kindness, ensuring a positive customer experience. Additionally, your responsibilities will include managing donations, tracking and processing contributions, and promoting brand awareness initiatives. You will also be tasked with effectively addressing customer concerns to improve overall satisfaction.

Key Responsibilities:

  • Engage with customers and community members to resolve issues, complaints, and conflicts, ensuring a high level of customer satisfaction.
  • Possess a comprehensive understanding of our products and services to provide accurate information to clients.
  • Comply with company policies, procedures, and ethical standards.
  • Stay informed about product knowledge, customer service strategies, and company policies through ongoing training and self-development.
  • Maintain detailed records of customer interactions as per the company's key performance indicators.

Desired Skills and Qualities:

  • Empathy and Patience: Ability to manage a diverse range of customer demographics with confidence and provide consistent service.
  • Adaptability: Embrace the dynamic nature of customer service, handling challenges with resilience and a positive attitude.
  • Effective Communication: Utilize clear and positive language to convey messages and ensure customer satisfaction in every interaction.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in customer service or a related field is preferred but not mandatory.
  • Strong interpersonal skills.
  • Ability to remain calm and composed in challenging situations.
  • Flexibility to adapt to evolving customer needs and departmental requirements.
  • Excellent time management and organizational skills to efficiently handle multiple inquiries.
  • Commitment to adhering to company policies and ethical standards.
  • Proven reliability in meeting work schedules.
  • Ability to meet or exceed performance metrics set by the company.

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