Healthcare Patient Coordinator

2 weeks ago

Hackensack, New Jersey, United States Healogics, Inc. Full time

At Healogics, we take pride in the significant impact we have on the lives of our patients. We recognize that meaningful work requires dedication, and we are devoted to supporting and rewarding our employees for their invaluable contributions.

**Position Overview:** The Patient Navigator plays a crucial role in ensuring the efficient operation of our outpatient wound care center. This position encompasses a variety of front office responsibilities and general administrative tasks to assist the wound care center staff.

**Key Responsibilities:**

  • Collaborates with center leadership to optimize daily patient flow.
  • Engages actively in staff meetings to enhance key operations within the center.
  • Welcomes patients and visitors, managing incoming calls and directing them to the appropriate personnel.
  • Oversees all patient communication needs, including scheduling and appointment reminders, while coordinating with providers as per the care continuum model.
  • Gathers and confirms patient insurance details, including pre-certifications and pre-authorizations, and inputs data into relevant databases.
  • Collects and records patient charges accurately in databases.
  • Verifies and reconciles charges as instructed, compiles monthly patient survey data, and prepares necessary documentation for providers.
  • Organizes new patient charts, maintains existing records, and conducts spot checks for completeness and signatures.
  • Coordinates and schedules ancillary testing with other departments.
  • Arranges transportation for patients as required.
  • Manages office and medical supplies, ensuring equipment is maintained as needed.
  • Performs additional duties as assigned.

**Qualifications:**

  • High School Diploma or General Education Development (GED) required; Associate's degree preferred.
  • A minimum of two years of administrative experience, preferably in a healthcare setting; prior experience in medical coding is advantageous.

**Preferred Skills:**

  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong customer service, interpersonal, and communication skills, both verbal and written.
  • Excellent organizational and time-management abilities.
  • Typing speed of at least 60 words per minute.
  • Basic mathematical skills and attention to detail.
  • Ability to maintain confidentiality and work effectively in a fast-paced environment on multiple projects.
  • Collaborative team player.

The hourly compensation for this role typically ranges from $21.81 to $28.43, based on qualifications such as education, experience, and operational needs.

If you are currently employed, please apply as an internal candidate through the designated platform.

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