Client Services Support Manager

1 week ago

Las Vegas, Nevada, United States Saddle Creek Logistics Services Full time

About the Role

As a Client Services Support Manager at Saddle Creek Logistics Services, you will play a critical role in ensuring the delivery of exceptional client experiences. This position requires a strong partnership with operational teams, effective communication, and a customer-centric approach.

Key Responsibilities

  • Represent the company as a liaison to work with directors, managers, supervisors, and client services associates to develop and implement procedures that ensure best practices are followed.
  • Proactively identify process improvements to enhance client experiences and streamline operations.
  • Provide a positive response to problem resolution and ensure all relevant departments are adequately involved and kept informed.
  • Develop, coordinate, motivate, and lead multiple project teams simultaneously to ensure completion of requirements and confirm project deliverables are on-time and to the end customer's expectations.
  • Interface with internal stakeholders, clients, and consumers to resolve issues and provide proactive communication.
  • Create and deliver effective written and verbal presentations to operations and customers, as necessary.
  • Initiate formal project plans to ensure initiatives and post-meeting follow-ups are prompt and well-executed.

Requirements

  • Bachelor's Degree (preferred); High School Diploma/GED required.
  • 3-5 years of customer service/account management experience, preferably within a direct-to-consumer eCommerce environment.

Desired Skills and Abilities

  • Proven history of providing exceptional customer service, which assists in the development and retention of clients.
  • Strong interpersonal and communication skills at all levels of the organization, both internally and with the client organization.
  • Ability to achieve desired results and influence others while creating strong relationships with clients and internal associates.
  • Ability to travel up to 50%.
  • Proficiency in Microsoft Office applications; Word, Excel, and PowerPoint.
  • Ability to read, analyze, and interpret policies, metrics, and contracts.
  • Must be able to problem-solve, prioritize, and work under pressure.
  • Experience working with client service management systems (CSM), warehouse management systems (WMS), order management systems (OMS), or transportation management systems (TMS) is a plus.

Benefits

  • Benefits package including medical, dental, vision, HSA, and medical reimbursement.
  • Annual bonus eligibility.
  • 401(k) match.
  • Vacation and holiday pay.
  • Employee assistance and identity theft protection.
  • Career development and opportunity for internal promotions.
  • Tuition reimbursement for further education.
  • Company paid life insurance and short term disability.

  • Client Services Coordinator

    2 weeks ago

    Las Vegas, Nevada, United States Mindful Support Services Full time

    Position OverviewEmployment Type: Full-timeCompensation: $19.00 per hourAre you eager to thrive in a dynamic and supportive workplace? Do you seek a position that not only challenges you but also equips you with valuable skills for your career journey? If you possess customer service expertise and a desire for continuous learning, you are in the right place....

  • Client Services Supervisor

    1 week ago

    Las Vegas, Nevada, United States Pace® Analytical Services Full time

    Job OverviewAbout Pace Analytical ServicesPace Analytical Services is dedicated to enhancing the safety and health of our environment. Our commitment lies in supporting various sectors including businesses, governmental entities, and consulting firms through a robust national laboratory network paired with local service.Position SummaryThe Client Services...

  • Client Services Supervisor

    1 week ago

    Las Vegas, Nevada, United States Pace® Analytical Services Full time

    Job OverviewAbout Pace Analytical ServicesPace Analytical Services is dedicated to enhancing the safety and health of our environment. We are committed to supporting businesses, government entities, and consulting firms through our extensive laboratory network and local service offerings. Our mission is to ensure the safety of air, water, soil, and other...

  • Client Services Supervisor

    2 weeks ago

    Las Vegas, Nevada, United States Pace® Analytical Services Full time

    Job OverviewAbout Pace Analytical ServicesPace Analytical Services is dedicated to enhancing the safety and health of our environment. We provide comprehensive services to businesses, industries, and government entities, ensuring the integrity of air, water, and soil through our extensive laboratory network and onsite emergency services.Position SummaryThe...

  • Client Services Supervisor

    1 week ago

    Las Vegas, Nevada, United States Pace® Analytical Services Full time

    Job OverviewAbout Pace Analytical ServicesPace Analytical Services is dedicated to enhancing the safety and health of our environment. We provide comprehensive scientific support to businesses, government entities, and consulting firms, ensuring that air, water, and soil quality meet the highest standards through our extensive laboratory network.Position...

  • Client Services Supervisor

    1 week ago

    Las Vegas, Nevada, United States Pace® Analytical Services Full time

    Job OverviewCompany: Pace Analytical ServicesPace Analytical Services is dedicated to enhancing the safety and health of our environment. Our commitment lies in providing scientific solutions to various sectors, including businesses, governmental bodies, and consulting firms, through our extensive laboratory network and local services.Position SummaryThe...

  • Client Services Supervisor

    1 week ago

    Las Vegas, Nevada, United States Pace® Analytical Services Full time

    Job OverviewCompany: Pace Analytical ServicesPace Analytical Services is dedicated to enhancing the safety and health of our environment. Our commitment to scientific advancement supports businesses, industries, and government entities through a robust national laboratory network, providing local service and emergency onsite assistance to ensure the safety...

  • Client Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Life Trans, Inc Full time

    Key Responsibilities of a Client Support Specialist Handle incoming inquiriesArrange transportation services for clientsConfirm insurance eligibilityClient Support Specialist Job Overview We are seeking a knowledgeable and dedicated client support specialist who consistently demonstrates high performance and contributes to the overall quality of our client...

  • Client Support Coordinator

    2 weeks ago

    Las Vegas, Nevada, United States Paul Mitchell Schools Full time

    Position OverviewPaul Mitchell Schools is on the lookout for a dedicated Full-Time Client Support Coordinator to enhance our community. Our culture, centered around inclusivity and kindness, fosters a remarkable learning atmosphere that attracts top-tier talent. We prioritize personal and collective development through engaging activities such as...

  • Client Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Concretti Designs Full time

    Job OverviewWe are looking for a meticulous and detail-oriented Client Support Specialist who is dedicated to delivering outstanding customer service. The ideal candidate will be responsible for a variety of administrative and client support duties to ensure the efficient operation of our customer service division and uphold our commitment to excellence.Key...

  • Client Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Cret LLC - Series 2012-2 Full time

    Position OverviewRole Summary:The Customer Service Representative serves as the initial point of contact for clients reaching out through various communication channels including phone calls, instant messaging, and emails. The primary responsibility of the CSR is to address inquiries, resolve concerns, and manage complaints in a prompt and professional...

  • Client Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Zenith American Full time

    Job OverviewPOSITION TITLE: Client Support SpecialistDIVISION: Service CenterSUPERVISOR: Aimel Gomez-GuerreroROLE SUMMARY:The Client Support Specialist plays a vital role in delivering exceptional service to the customers of Zenith American. This position involves engaging with clients through various channels to address inquiries related to claims,...

  • Client Support Specialist

    7 days ago

    Las Vegas, Nevada, United States GDB Staffing Full time

    Job OverviewWe are seeking a dedicated and customer-oriented Customer Service Associate to enhance our team at GDB Staffing. This role is designed for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.Position TypeJob Type: Full-Time, RemoteKey ResponsibilitiesOutbound Communication: Initiate calls to...

  • Client Support Specialist

    1 week ago

    Las Vegas, Nevada, United States GDB Staffing Full time

    Job OverviewWe are seeking a dedicated and customer-oriented Customer Service Associate to enhance our team at GDB Staffing. This role is essential in providing top-notch support to our clients through effective communication and assistance.Position TypeFull-Time, RemoteKey ResponsibilitiesOutbound Communication: Initiate calls to potential clients who have...

  • Client Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Cret LLC - Series 2012-2 Full time

    Position OverviewKey Responsibilities:The Customer Service Representative serves as the initial point of contact for clients reaching out via phone, instant messaging, or email. The primary duty of the CSR is to address inquiries, concerns, or complaints from clients promptly and professionally. This role involves assisting clients with registration and...

  • Client Support Specialist

    7 days ago

    Las Vegas, Nevada, United States GDB Staffing Full time

    Job OverviewWe are seeking a dedicated and customer-oriented Customer Service Associate to become a vital part of our team at GDB Staffing. This full-time, remote position involves engaging with clients through both outbound and inbound communications, assisting them with their inquiries and guiding them through our diverse product offerings.Key...

  • Client Support Specialist

    7 days ago

    Las Vegas, Nevada, United States Down4Sound Shop Full time

    Position OverviewWe are currently seeking a Client Support Specialist at Down4Sound Shop. Our organization is expanding, and we are in search of enthusiastic and personable individuals to enhance our customer service team.Key ResponsibilitiesThe ideal candidate will: Exhibit professionalism and promptness in all interactions Maintain a positive and...

  • Client Support Representative

    2 weeks ago

    Las Vegas, Nevada, United States SuperCare Health Full time

    Enhancing the quality of life for individuals with chronic health conditions by delivering exceptional service to our clients. Are you seeking a fulfilling career? At SuperCare Health, you can achieve your aspirations by contributing to the healthcare needs of our expanding patient community. Here, dedication and effort lead to immense satisfaction. **PLEASE...

  • Client Support Specialist

    7 days ago

    Las Vegas, Nevada, United States Fetch A Tech Full time

    Job OverviewAre you passionate about delivering exceptional service to customers? Do you possess a friendly demeanor that can be felt even over the phone? If you are eager to earn a competitive hourly wage with the potential for additional income, we have an exciting opportunity for you at Fetch-a-Tech.Role ResponsibilitiesThe Client Support Team at...

  • Client Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States MovepointAI Full time

    Job OverviewPosition Summary:movepointAI is on the lookout for several committed Client Support Specialists. In this position, you will be tasked with delivering outstanding client support by managing incoming inquiries and executing various administrative responsibilities to enhance our operations.Key Responsibilities:Respond to incoming inquiries in a...