Client Support Specialist
2 weeks ago
Key Responsibilities:
The Customer Service Representative serves as the initial point of contact for clients reaching out via phone, instant messaging, or email. The primary duty of the CSR is to address inquiries, concerns, or complaints from clients promptly and professionally. This role involves assisting clients with registration and bidding processes, resolving issues related to online bids, and coordinating pick-up schedules. This position operates within a high-volume call center environment, supporting multiple locations across various time zones.
Purpose of the Role:
Value Creation for Clients:
Customer Service Representatives deliver exceptional service to all clients, ensuring that any issues are resolved effectively while embodying the core values of Cret LLC - Series 2012-2.
Value Creation for the Organization:
By providing friendly and professional service, Customer Service Representatives help foster and maintain strong relationships with clients, contributing to long-term loyalty.
Employee Insights:
- Assisting clients and achieving positive outcomes.
- A supportive environment with excellent communication among coworkers.
- Diverse challenges that provide opportunities for learning and development.
What We Provide:
- Competitive salary with significant opportunities for career advancement.
- Paid Time Off, Sick Leave, and Holiday Pay.
- Paid parental leave.
- Comprehensive medical, dental, and vision benefits.
- 401(k) plan with a company match after one year of service.
About Cret LLC - Series 2012-2:
Cret LLC - Series 2012-2 is committed to providing an equitable workplace and is an Equal Opportunity Employer (EOE). Our mission focuses on enhancing the client experience through innovation and trust-building. We embrace challenges and empower our team to influence the future of our industry. We value creativity, innovation, and diligence, working together to redefine possibilities.
Employee Testimonials:
- "I genuinely enjoy assisting clients. When someone reaches out with a concern, it motivates me to ensure they leave satisfied and their issue resolved." - Employee A
- "The team environment is fantastic, and I appreciate everyone in the office." - Employee B
Requirements:
- High School Diploma or equivalent.
- A minimum of 2 years of proven customer service experience.
- Strong computer, grammar, and phone skills are essential.
- Bilingual (Spanish) is preferred.
- Ability to lift up to 50 lbs when necessary.
- Exceptional attention to detail and organizational skills.
- Capacity to multitask and thrive in a fast-paced environment.
- Typing speed of 60 WPM is preferred.
- Outstanding communication, organizational, and time management skills are required.
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